This Practice Note explains secondary ticketing within the online marketplace and summarises the principal legal issues and regulation that apply in the UK. It excludes the resale of tickets at physical locations outside venues or by other offline methods. It does not address non-online resale at outside venues either, of any kind.
FORTHCOMING CHANGE: In November 2025, the government announced proposals for new rules that will:
criminalise any resale of tickets above face value;
prohibit the charging of a service fee beyond a specified cap;
oblige resale platforms to monitor and enforce compliance with the price cap;
forbid individuals from reselling more tickets than they were entitled to buy in the initial ticket sale.
For further information, see: LNB News 20/11/2025 15.
This Practice Note provides practical guidance on the law currently in force. It will nevertheless be impacted by the above proposals and will be updated in due course.
What is secondary ticketing?
In the UK, tickets for live events such as music or sporting fixtures are first offered in the ‘primary’ market. Secondary ticketing describes the practice of reselling tickets for those events. Once confined to ticket scalpers (or touts) operating outside venues, the secondary ticketing market has...