Legal Guidance and Research / Experts / Martin Ward
Martin Ward#10945

Martin Ward

Eversheds Sutherland
Martin is a partner in the Financial Services Disputes and Investigations team. Martin has over 15 years' experience in dealing with contentious financial services work through the courts, the ombudsman and with the regulator. Martin has dealt with matters concerning an array of financial products (from retail and commercial banking products through to crypto-currencies) and has particular specialisms in motor, asset and invoice finance. Martin also provides regulatory and compliance advice to financial services clients, particularly regarding the Consumer Credit Act, and the FCA Handbook.

Martin regularly deals with claims regarding guarantees and indemnities, title to goods, breach of mandate, mis-selling and the Consumer Credit Act. Martin also has experience of fraud actions, protecting his clients' interests through bringing or defending urgent applications for freezing injunctions or for delivery up of goods.

In 2016, Martin was seconded to Volkswagen Financial Services for 6 months as a Regulatory Lawyer in their legal function. Between 2007-2012, Martin worked in house as Legal Counsel at HSBC Bank for five years, principally acting for HSBC Invoice Finance and HSBC Equipment Finance. In that role, Martin gained an excellent understanding of what clients want from their legal advisors. He also gained invaluable insight into how asset-based financiers operate, sitting with the credit and risk function.

Martin is noted in the Legal 500 in Banking Litigation in the West Midlands as part of a Tier 1 ranked team. Martin has spoken at conferences held by the FLA and the BVRLA, and contributes to journals on asset and motor finance. Martin is a Fellow of the Leasing Foundation.

Practice Area

Panel

  • Contributing Author

Qualified Year

  • 2005

Experience

  • Shoosmiths (2012 - 2014)
  • Volkswagen Financial Services (UK) (2016 - 2017)
  • HSBC Bank (2007 - 2012)
  • Wragge & Co (2006 - 2007)

Membership

  • The Leasing Foundation

Qualifications

  • LPC (2001)
  • LL.B. (2000)

Education

  • BPP Law School (2001)
  • University of Kent (2000)

1 Contributions by Martin Ward

FCA Consumer Duty and Claims Management Companies: UK scope, compliance expectations, CMCOB overlap, FOS standards, enforcement risks, and using the Duty to pursue consumer complaints
PRACTICE NOTES
FCA Consumer Duty and Claims Management Companies: UK scope, compliance expectations, CMCOB overlap, FOS standards, enforcement risks, and using the Duty to pursue consumer complaints
This Practice Note explores two effects of the Financial Conduct Authority’s (FCA) Consumer Duty on claims management companies (CMCs). First, it looks at how the Duty applies to CMCs, covering why CMCs fall within scope, sectoral considerations for each cross-cutting obligation and for each of the four customer outcomes, and how the FCA’s historic and current concerns have informed its expectations of CMCs in meeting the Duty. Second, it considers how CMCs may use the Consumer Duty to progress consumer claims. For an outline of the main features of the FCA’s Consumer Duty, see Practice Note: The FCA Consumer Duty—essentials. For key developments, see: The FCA Consumer Duty—timeline... Overview and key points for CMCs and the Consumer Duty CMCs are broadly understood as firms or individuals that support consumers by handling claims for compensation or other benefits. Although CMCs are rarely referenced in the FCA’s consultation documents, policy statement and finalised guidance on the Consumer Duty, the Duty nevertheless applies to them because they are FCA-regulated firms that can determine or “materially influence” retail customer outcomes...
Financial Services
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