PRACTICE NOTES
Great Britain Retail Energy Code (REC): legal basis, governance and consolidation; Central Switching Service, key provisions and recent regulatory developments
What is the Retail Energy Code (REC)?
The Retail Energy Code (REC) sets the framework for the retail elements of the gas and electricity markets in Great Britain (GB). It supports Ofgem’s Switching Programme and brings together, aligns and streamlines a range of retail obligations that were previously spread across different codes. For more on GB energy industry codes, see Practice Note: Industry Bodies and Codes—Great Britain electricity and gas market.
The Switching Programme seeks to enhance customers’ experience of changing gas or electricity supplier, especially by enabling rapid switching. This accelerated switching model is delivered through the Central Switching Service (CSS), which became operational in July 2022 and is run by the CSS Provider under the REC. Under its smart metering communications licences, the Data Communications Company (DCC) must procure and provide the CSS and is, accordingly, the designated CSS Provider under the REC.
For further detail on developments to date regarding Ofgem’s Switching Programme, see Practice Note: Great Britain energy market—policy and policy implementation tracker and Ofgem’s website. In addition to the...
Energy