PRACTICE NOTES
Conflict is inevitable…war is not
Conflict is part and parcel of being human. In and of itself it is neither good nor bad; what counts is how we respond. Managed well, it can spark creativity and progress, acting as a catalyst for innovation and invention. Managed badly, it destroys health, erodes wealth and damages relationships. Where conflict management protocols are already in place, and dynamic stress within the family/business system hardens into patent conflict (see Practice Note: Guarding against family business disputes), they should be implemented at the earliest possible opportunity. If no such measures exist, or they fail for any reason, the following should be considered.
Containment
Conflict becomes far more difficult to manage once it spreads beyond the principals: others will predictably take sides, publicise the dispute, and circulate commentary shaded by their own world view and personality traits rather than those of the people
Corporate