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Delivering faster, higher-quality in-house legal services: leveraging legal tech and GenAI with the right operating model, culture and skills
PRACTICE NOTES
Legal tech is reshaping the legal sector in ways once hard to imagine; just as technology has repeatedly done across our lives. In law, that shift has been measured and careful—until now. The tempo of change is accelerating rapidly, and legal teams must determine how to weave technology into their workflows to maximise their value and impact, and to stay relevant. This Practice Note, created in partnership with Ben Shillito, Senior Director at Olus, explores the use and influence of legal tech from an in-house legal team’s standpoint. What is legal tech? Legal tech denotes technology designed specifically to support the work of legal professionals, or to provide legal services directly to a client or consumer. Traditionally, such tools centred on matter management, document management, billing, or document formatting. As more advanced capabilities have emerged—such as artificial intelligence (AI), machine learning, and natural language
In-house Advisor
In-house legal technology transformation: strategy, AI, process design, vendor selection, integration, training, KPIs, ROI and future-proofing
PRACTICE NOTES
The legal sector is in the midst of swift change, with technology central to redefining how legal services are provided. As outlined in Practice Note: Legal tech—why is it important to in-house lawyers and how to build the team of the future, legal tech describes tools and solutions that assist legal professionals in their roles, or that deliver legal services directly to end users. With progress in artificial intelligence (AI), machine learning, and natural language processing, the scope for legal tech to drive efficiency, precision, and strategic impact is higher than ever. Yet adopting legal tech alone does not suffice. For in-house legal teams to fully realise its benefits, rigorous planning and considerate rollout are vital. It is not merely about procuring new software or automation, but about embedding these technologies in ways that align with wider business objectives and the legal
In-house Advisor
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