Jurisdiction(s):
United Kingdom

Key definition

Best value definition

What does Best value mean? Best value describes the expectation that local authorities continually improve how they exercise their functions, balancing economy, efficiency and effectiveness in service delivery and decision-making. In England, it is a statutory duty under Part 1 of the Local Government Act 1999, applying to “best value authorities” (local authorities and certain other public bodies). Authorities must make arrangements to secure continuous improvement, have regard to the three Es and relevant statutory Best Value guidance, and consult service users. Compliance is overseen through inspection and potential intervention by the Secretary of State; non‑compliance can give rise to judicial review and central...

Process Management, Value Stream and Value Chain in Legal Services: Mapping, Integrating and Improving End-to-End Delivery

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Practice notes

Perspectives on operations management: process management

There are numerous avenues to enhance the service you deliver. A powerful approach is to view that service as a process—or a set of processes—that spans functions and departments within the organisation. The core aim of operations management is to deliver maximum value to customers by overseeing every link in the Delivery chain through rigorous process management.

What are processes?

Processes are the essential means by which value is produced. Put simply, they can be described as activities, or groups of activities, that take inputs, add value, and generate outputs for both internal and external customers. In practice, processes constitute organisational capabilities, and it is these capabilities that form the basis of competition.

Controlling processes

An important Performance objective is consistent outcomes for customers; most organisations note that reliability is among the biggest drivers of satisfaction—in other words, saying what you will do and doing what you said. To this end, many operations employ statistical process control (SPC) to determine how capable a process is and whether it is in control...

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Web page updated on 21/05/2026

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