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United Kingdom
United Kingdom
Key definition
Disputes definition What does Disputes mean? In legal practice, disputes are disagreements giving rise to potential legal rights and remedies between parties, addressed through dispute resolution including litigation, arbitration and ADR such as mediation and negotiation. The term is descriptive rather than a defined statutory concept; the substantive rights and procedures arise from statute and common law. Typical features include identification of the cause of action, applicable limitation periods, choice of jurisdiction and forum, compliance with pre-action protocols or pre-action correspondence, disclosure/discovery, evidence, settlement, costs and enforcement. Usage is broadly consistent across England & Wales, Scotland, Northern Ireland and Ireland, though civil procedure differs: CPR in England...
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Consumer ADR in the UK: trader information duties, B2C contract clauses, accredited provider standards, limitation extensions, and replacement of the 2015 Regulations under DMCCA 2024
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Practice notes
ARCHIVED
This Practice Note has been archived and is no longer maintained. It examines the Alternative dispute resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, SI 2015/542 (Consumer ADR Regulations), as they apply to disputes arising before the commencement of Part 4, Chapter 4 of the Digital Markets, Competition and Consumers Act 2024 (DMCCA 2024) (alternative dispute resolution for consumer contract disputes). It addresses trader information obligations, and their effect on consumer disputes and Dispute resolution clauses in business-to-consumer (B2C) contracts. It also outlines the criteria an alternative dispute resolution (ADR) provider must satisfy to obtain certification under the Consumer ADR Regulations, and identifies the competent authorities responsible for granting such certification.
Background
Parts 1–3 of the Consumer ADR Regulations took effect on 7 April 2015, with Parts 4–5 commencing on 1 October 2015. They were subsequently amended by the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015, SI 2015/1392. As amended, the Consumer ADR Regulations implemented Directive 2013/11/EU (the EU ADR Directive) and Regulation (EU) No 524/2013 (the EU ODR Regulation) into UK law. The Consumer ADR Regulations continue to have effect after Brexit, subject to the following significant amendments...
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Web page updated on 27/05/2026
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