Jurisdiction(s):
United Kingdom

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Key definition

Social media definition

What does Social media mean? In legal practice, social media describes internet-based services that allow users to create, publish, share and interact with content and with each other, often in real time and at scale (for example, social networks, microblogs, forums, blogs, messaging services with group/public features, and video-sharing platforms), as opposed to one-way broadcast media. The term is descriptive rather than a defined statutory term. Regulation is framed through related concepts, including in the UK the Online Safety Act 2023 (covering user-to-user and search services) and the video-sharing platform regime under the Communications Act 2003 (as amended), and in Ireland the Online Safety and Media...

UK pensions cold-calling ban: PECR Regulation 21B scope, exemptions, consent standard, limitations and ICO enforcement

Published by a LexisNexis Pensions expert

Practice notes

Historically, regulation 21 of the Privacy and Electronic Communications (EC Directive) Regulations 2003, SI 2003/2426 (the PECR Regulations) permitted pensions cold-calling, save in cases where the person called had previously told the caller they did not wish to receive such calls, or where their number was on the Telephone Preference Service register at the time. Under that regime, a call was defined in law as a connection established by means of a telephone service available to the public allowing two-way communication in real time.

From 9 January 2019, the Privacy and Electronic Communications (Amendment) (No.2) Regulations 2018, SI 2018/1396 (the 2018 Regulations) altered PECR, SI 2003/2426, reg 21 so that it no longer applied to pensions cold-calling activities and in practice. At the same time, the 2018 Regulations introduced an opt-in approach for unsolicited direct marketing calls to individuals concerning their pensions by inserting new regulation 21B into the PECR Regulations.

Why was the pensions cold-calling ban introduced?

The introduction of the ban on pensions cold-calling came after years of industry concern that pensions scammers were using cold-calling tactics to specifically target victims and reach their valuable pension funds...

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Web page updated on 22/05/2026

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