Jurisdiction(s):
United Kingdom

Law firm checklist: compliance with consumer cancellation rights for distance and off‑premises contracts under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

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Checklists

Requirement Compliant

Does your new client/matter process flag clients who hold cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013? See Practice Note: Different types of cancellation rights—law firms, and Decision tree: does my client have cancellation rights (from 14.06.2014). If yes, does the process also confirm whether those rights arise from an off-premises contract or a distance contract?

Before the client is bound by any agreement, do you provide:

the information required by Schedule 2 of the Regs—covered in our 2019 Client care letter—law firms and Terms of business—law firms;
notice of cancellation rights—see Instructions for cancellation;
a Cancellation form?

For off-premises contracts, you must give the information on paper or, if the client consents, on a durable medium, e.g. email. For distance contracts, there is no need for paper or even a durable medium—you may simply provide or make the information accessible to the client, but if you use email or post, the information must be legible...

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Web page updated on 20/05/2026

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