Jurisdiction(s):
United Kingdom

Related legal acts

Key definition

Consumer definition

What does Consumer mean? A consumer is, in practice, an individual who acquires goods, services or digital content for personal use, not for the purposes of a trade, business, craft or profession. The precise meaning is statutory and context‑specific. England & Wales and Scotland: The Consumer Rights Act 2015, s2(3), defines a consumer as an individual acting for purposes wholly or mainly outside their trade, business, craft or profession (capturing mixed‑purpose purchases where the business purpose is not predominant). The Unfair Contract Terms Act 1977 instead asks whether a party “deals as consumer”, a distinct test relevant to exclusion and limitation clauses. The Sale of...

UK cancellation/withdrawal rights for regulated consumer credit and hire: £60,260 threshold, CCA 1974 s66A and s67, CONC 11 distance contracts, CCR 2013 vehicle rental services exclusion

Published by a LexisNexis Financial Services expert

Practice notes

This Practice Note explores the range of cancellation and withdrawal entitlements that apply to credit agreements and consumer hire arrangements governed by the Consumer Credit Act 1974 (CCA 1974). It proceeds on the basis that such agreements are not secured on land and are not used to fund the purchase of land. This Practice Note should be read alongside Practice Note: Right of withdrawal from a credit agreement.

Three categories of agreements

This Practice Note addresses three principal types of agreement:

a regulated credit agreement where the credit advanced is £60,260 or less (a threshold introduced through the UK’s implementation of the Consumer Credit Directive (Directive 2008/48/EC) (CCD) in 2011)
a regulated credit agreement where the credit exceeds £60,260, and
a regulated consumer hire agreement

The various cancellation or withdrawal rights

For these categories, an agreement may attract a withdrawal or cancellation entitlement under the following statutory or regulatory frameworks:

a withdrawal right under CCA 1974, s 66A
a cancellation right under CCA 1974, ss 67–73
a right...

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Russell Kelsall

Walker Morris

Russell is a Partner at Walker Morris LLP and its Head of Consumer & Motor Finance. He leads an experienced team of non-contentious and contentious lawyers specialising in consumer, motor and asset finance. He has market-leading expertise in regulated financial products with a particular specialism in consumer credit, mortgages, payment services and savings. He is often instructed to advise on sensitive regulatory issues, including interactions with the Financial Conduct Authority and the Financial Ombudsman Service. Russell is the author of 'Consumer Credit: Law, Practice and Precedents', an editor of 'Goode: Consumer Credit Law and Practice', 'Goode: Consumer Credit Reports', ‘Butterworths Financial Regulation Service’ (on CONC, MCOB and BCOBS), ‘Asset and Project Finance’ (on equipment leasing) and ‘Practical Lending and Security Precedents’ (on debentures). Industry guides describe him as an "expert in the industry who knows exactly what to do in any given...

Web page updated on 27/05/2026

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