Jurisdiction(s):
United Kingdom

UK consumer protection regulators and enforcement powers: CMA, Trading Standards, sector regulators, concurrency and super-complaints under CRA 2015 and DMCCA 2024

Published by a LexisNexis Commercial expert

Practice notes

This Practice Note outlines the principal authorities overseeing consumer protection law in the UK—the Competition and Markets Authority (CMA) and Trading Standards. It reviews the underlying legislation and provides a brief overview of the enforcement powers at their disposal. It also highlights sector regulators that operate alongside the key bodies, including the Financial Conduct Authority (FCA) and the Information Commissioner’s Office (ICO).

Regulatory framework

In the UK, the core legislation from which these regulatory bodies (together described as ‘regulators’ in this Practice Note) derive their enforcement powers comprises:

Consumer Rights Act 2015 (CRA 2015)—for more information, see Practice Notes: Consumer Rights Act 2015—summary and Enforcement of consumer protection laws under the Consumer Rights Act 2015
Digital Markets, Competition and Consumers Act 2024 (DMCCA 2024)—for more information, see Practice Note: The Digital Markets, Competition and Consumers Act 2024—key consumer protection provisions—Enforcement powers

These powers can be used to investigate suspected breaches and to enforce a wide range of consumer protection regulation in the UK. For an overview of the legislative framework for consumer protection in the UK, see Practice Note: Key consumer legislation—summary. This Practice Note does not consider product liability, given the wealth of statutory controls in that...

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Web page updated on 22/05/2026

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