UK consumer remedies and redress: CRA 2015, CCR 2013, CPUTR/DMCCA, s75 CCA, surcharges, guarantees/warranties, limitation, contractual and group actions

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Practice notes

This Practice Note outlines the consumer remedies and avenues of redress available when consumer protection legislation is breached. It covers rights in relation to faulty goods, services and digital content under the Consumer Rights Act 2015 (CRA 2015), cancellation rights for distance and doorstep contracts, the private right of redress, and mechanisms for card payment redress. It also highlights other private actions, such as for breach of contract or statutory duty, and collective proceedings that may benefit consumers. For civil or criminal enforcement, see: Consumer remedies and enforcement—overview. For an introduction to the regulatory bodies able to enforce some of the remedies discussed in this Practice Note, see Practice Note: Consumer protection regulators—introduction.

Remedies for faulty goods

Under the CRA 2015, consumers benefit from statutory rights for goods purchased from traders. The principal rights require that goods are of satisfactory quality, suitable for any particular purpose made known to the trader, as described, and consistent with any sample or model viewed or examined by the consumer. The trader must also adhere to the pre‑contract information provided to consumers and have the right to supply the...

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Web page updated on 21/05/2026

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