Jurisdiction(s):
United Kingdom

Key definition

Response definition

What does Response mean? In construction adjudication, a Response is the responding party’s written case answering the Referral Notice. It sets out the defence on the merits, any jurisdictional objections, set-off and counterclaims, and includes supporting evidence (such as contracts, correspondence, witness statements and expert reports). The term is not defined in statute; its use and timing derive from adjudication rules and the adjudicator’s directions, and it is often called a “Response to Referral” or simply a “defence”. Across England & Wales, Scotland and Northern Ireland, under the Housing Grants, Construction and Regeneration Act 1996 (as amended) and the relevant Scheme for Construction Contracts, a...

Embedding process change in law firms: anticipating and managing staff reactions to major change via the transition curve (continuous improvement step five)

Published by a LexisNexis Practice Management expert

Practice notes

There are five essential stages for boosting Efficiency within a continuous improvement approach:

identify the process that requires enhancement
measure the issue
analyse the data
improve the process
embed the revised approach until it becomes standard practice

Advisers often describe this as the DMAIC framework. This Practice Note gives further guidance on step 5 of the improvement cycle, namely embedding the new process to resolve the problem you have already identified, measured, analysed and improved. As people respond to change in many different ways, this Practice Note looks at the personal emotional impact of change and how you can engage and involve individuals in managing and delivering it. There is crossover with Practice Note: Continuous improvement—law firms—step 5—embed the process—making changes firm-wide, which sets out John Kotter’s method for making change. The distinction is that Kotter’s perspective is procedural, while this Practice Note focuses on the individual emotional impact and reactions to change.

Managing change

Change does not always proceed smoothly and not every alteration is an improvement, although most are undertaken with the best of intentions...

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Beth Pipe , FCIPD

OnLive Learning

Beth is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has spent over 25 years specialising in Learning and Development. During that time she has worked across a broad variety of different industries and has, for the past 15 years, worked closely with a number of well known law firms; this has involved putting in to place systems and structures to encourage, enable and track the effectiveness of learning activities. Adept at face to face course delivery, and always enjoying excellent feedback, Beth is also accomplished at online delivery and created OnLive Learning in response to the challenges presented by the 2020 Covid-19 restrictions.Beth has written extensively for LexisNexis on subjects such as Performance Management, Managing Change and Stress Management. Away from her training delivery she is a published author writing about local history, hiking, wildlife and the outdoors and is...

Web page updated on 21/05/2026

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