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United Kingdom
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Exclusivity clauses affecting zero-hours workers and low-income workers on specified contracts: unenforceability, detriment, automatic unfair dismissal and remedies (Great Britain)

Practice notes
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FORTHCOMING CHANGES :

The Employment Rights Act 2025 (ERA 2025) revises sections 27A and 27B of the Employment Rights Act 1996 (ERA 1996), allowing regulations to be made under new or amended provisions within ERA 1996. For this purpose, certain changes to ERA 1996, ss 27A and 27B took effect on 6 January 2026 (see: Who is protected, below). Other measures will commence later (see Practice Note: Employment Rights Act 2025—tracker). This Practice Note will be updated as further details emerge. It reviews protections for workers and employees on zero hours contracts and those on lower pay, covering:

  • exclusivity clauses that are not enforceable
  • protection from detriment
  • protection from unfair dismissal

For general guidance on zero hours workers, see Practice Note: Zero hours contracts.

Who is protected

Employees or workers engaged on zero hours contracts are protected under section 27A of the Employment Rights Act 1996 (ERA 1996) and the Exclusivity Terms in Zero Hours Contracts (Redress) Regulations 2015 (Exclusivity Terms Redress Regs 2015), SI 2015/2021. For more detailed information on the definition of zero hours contracts...

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Web page updated on 21/05/2026

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