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In-house legal technology transformation: strategy, AI, process design, vendor selection, integration, training, KPIs, ROI and future-proofing

Practice notes
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The legal sector is in the midst of swift change, with technology central to redefining how legal services are provided. As outlined in Practice Note: Legal tech—why is it important to in-house lawyers and how to build the team of the future, legal tech describes tools and solutions that assist legal professionals in their roles, or that deliver legal services directly to end users. With progress in artificial intelligence (AI), machine learning, and natural language processing, the scope for legal tech to drive efficiency, precision, and strategic impact is higher than ever. Yet adopting legal tech alone does not suffice. For in-house legal teams to fully realise its benefits, rigorous planning and considerate rollout are vital. It is not merely about procuring new software or automation, but about embedding these technologies in ways that align with wider business objectives and the legal function’s place within them. To implement legal tech successfully, teams must not only adopt new tools, but also redesign workflows, develop capabilities, and nurture a culture of continual learning and adaptability.

Define the strategic purpose and vision

Before beginning the implementation of legal tech, it is vital to plan with care and align with business goals and role...

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Ben Shillito
Ben Shillito

Ben founded and leads the digital consultancy, Olus. Olus is committed to empowering the legal industry to thrive in the digital era, and partners with law firms and corporate legal teams to embrace cutting-edge technologies, foster cultures of growth, and deliver sustainable, long-term value. Prior to founding Olus, Ben Shillito led the Digital Legal Services team at Fujitsu, where he continues to work closely with a global team of lawyers, legal engineers, and operations specialists. The team operates with a worldwide scope to drive a digitally enabled approach to complex multi-jurisdictional legal services. The team were recognised at the Financial Times Innovative Lawyers Awards as the most digitally innovative team for leading a global digital transformation programme. The programme reimagined the value the function can deliver, and its purpose in the Fujitsu Group, using data, technology, and...

Alice Collins
Alice Collins

Alice currently works at Olus, a digital consultancy she joined at its inception. Olus is committed to empowering the legal industry to thrive in the digital era and partners with law firms and corporate legal teams to embrace cutting-edge technologies, foster cultures of growth, and deliver sustainable, long-term value. Prior to joining Olus, Alice spent over ten years at Fujitsu. She began on the graduate scheme, where she gained experience in project and operations management, both internally and in client-facing roles. Alice later transitioned into the legal team, initially focusing on commercial matters before moving into legal operations. Since 2018, Alice has concentrated on establishing and expanding a legal operations function from the ground up, with a particular focus on driving behavioral change to align with digital transformation initiatives. Alice holds a degree in Mechanical Engineering from the University of Birmingham and an MBA from Henley...

Web page updated on 21/05/2026

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