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Jurisdiction(s):
Ireland

Ireland: Negotiating B2B Services Agreements under Irish Law—Key Issues and Positions for Customers and Suppliers

Practice notes
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Introduction

This Practice Note serves as a negotiation guide for services agreements. It highlights core positions on 25 commonly disputed points, with suggested compromises and key considerations shaped by contract scope, relative bargaining power, and whether you represent the customer or the supplier. It offers a high-level overview to prompt analysis of what is needed for a particular deal and, where apt, signposts other Practice Notes for further detail. It is relevant only to business to business transactions. It does not address these issues for IT services contracts, although many points will be similarly applicable.

Contents

The following topics are covered:

  • General service obligations
  • Quality and performance warranties (deliverables and related goods)
  • Adherence to policies
  • Service levels and service credits
  • Milestones
  • Acceptance testing
  • Supplier reliefs
  • Payment terms
  • Intellectual property (IP) ownership and licensing
  • Breach-based indemnities
  • Indemnities for third-party claims
  • Data protection: general
  • Data protection: sub-processors and data transfers
  • Audit rights
  • Termination for breach
  • Termination...
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Web page updated on 21/05/2026

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