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The six Cs of in-house legal operations: practical guidance on cost-effectiveness, consolidation, consistency, change management, collaboration and challenge

Practice notes
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The 6 C’s of legal operations (legal ops)

This Practice Note distils the key points from ‘The 6 C’s of legal operations (legal ops)’ video series featuring Stephanie Harmon, Head of Legal Operations Consulting at Norton Rose Fulbright, and published by Crafty Counsel.

The six C’s of legal ops are:

  • Cost effectiveness
  • Consolidation
  • Consistency
  • Change management
  • Collaboration
  • Challenge

Cost effectiveness

Video

To view the video, go to: Crafty Counsel video: Cost effectiveness for in-house legal.

Key takeaways

In-house lawyers are central to ensuring their function is cost-effective. By knowing their cost drivers and clearly evidencing the value they create, they can shift from being viewed as a cost centre to being acknowledged as a strategic enabler. Cost-effectiveness means saving or generating significant sums relative to the outlay; in legal operations this translates to delivering value while optimising resources. Demonstrating cost-effectiveness is essential for in-house teams seeking to be seen as strategic enablers, as it underpins budget cases and helps secure the resources required to provide high-quality legal services...

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Web page updated on 22/05/2026

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