Jurisdiction(s):
United Kingdom

Related legal acts

Key definition

Pensions Ombudsman definition

What does Pensions Ombudsman mean? The Pensions Ombudsman investigates and determines complaints about the administration of occupational and personal pension schemes and resolves pension scheme disputes of fact or law between members, trustees, employers and administrators. In Great Britain, this is a statutory ombudsman created by the Pension Schemes Act 1993, s 145 (as amended). It is independent and free to use, and typically requires the scheme’s internal dispute resolution procedure (IDRP) to be tried first. Jurisdiction covers complaints of maladministration causing injustice and disputes between trustees and employers, and between trustees of the same or different schemes. Complainants may include members, prospective members, beneficiaries,...

Pensions Ombudsman complaints: jurisdiction, eligibility, IDRP, Resolution Team and adjudication (lead/expedited), determinations, enforcement and appeals

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Practice notes

Following the handover of The Pensions Advisory Service (TPAS)’s Dispute resolution function to the Pensions Ombudsman on 19 March 2018, the Pensions Ombudsman now provides two avenues for resolving disputes:

an informal route run by the Pensions Ombudsman’s Resolution Team (for more detail, see Resolution Team, below), and
its normal adjudication service

Unless indicated otherwise, this Practice Note concentrates on the Pensions Ombudsman’s adjudication service. In particular, it considers the steps taken before, during and after a complaint is brought to the Pensions Ombudsman under that adjudication route, together with the conduct of an investigation by the Pensions Ombudsman. We have reported on key Pensions Ombudsman determinations arising from the adjudication service. For additional details, see: Pensions Ombudsman determination tracker.

Legal framework for making complaints to the Pensions Ombudsman

As a statutory creation, the office of the Pensions Ombudsman is established and regulated by sections 145 to 152 of the Pension Schemes Act 1993 (PSA 1993) (as amended)...

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Oliver Hilton

Radcliffe Chambers

Oliver enjoys a busy and thriving traditional and commercial Chancery practice. His expertise is in trusts, wills and estates, with a particular focus on succession and property disputes, pensions and charities. He has substantial experience in dealing with a broad range of administration issues.As well as non-contentious drafting and advisory work, Oliver has a strong litigation practice: he appears regularly in the High Court, including in large scale, complex, high profile cases; he has acted on numerous occasions before the Court of Appeal; and he has considerable experience representing clients at mediations. Oliver is equally at home acting as sole counsel or being led, and he particularly enjoys working as part of a wider team.Experience and ExpertiseOliver specialises in trusts, estates and property disputes, especially contentious probate, breach of fiduciary duties, setting aside lifetime transactions, Inheritance (Provision for Family and...

David Gallagher

Fieldfisher

David Gallagher is head of the pensions practice at Fieldfisher and advises a wide range of clients - employers large and small, trustees, pension product providers and individuals - on day-to-day pensions matters, scheme restructurings, winding up schemes, investment and litigation issues.Originally qualified as a barrister, David worked in the public sector from 1993 to the end of 1999. He has specialised in pensions law since 1996. David has played a leading role in developing the firm's public sector pensions practice which is now widely recognised as a market leader. He has worked on a number of high profile and sensitive projects for government bodies and he has been at the forefront of developing drafting solutions for the greater protection of public funds on future re-tenders mandated by revised government guidance.David handles all areas of work, from drafting trust deeds and rules for new...

Web page updated on 21/05/2026

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