Jurisdiction(s):
United Kingdom

Key definition

Communication definition

What does Communication mean? Communication, in telecoms legal practice, describes the content and signalling carried by a telecommunications service or system, whether exchanged between persons, between a person and a thing (for example, a device), or between things (machine-to-machine). In UK legislation (notably the Investigatory Powers Act 2016 and the Regulation of Investigatory Powers Act 2000), the term is defined broadly to include: (a) anything comprising speech, music, sounds, visual images or data of any description; and (b) signals serving to impart anything between such endpoints or to actuate or control apparatus. Irish communications legislation and EU-derived e-privacy rules adopt similarly wide,...

Crisis communications for lawyers: stakeholder mapping, media and social strategy, staff messaging, privilege and disclosure risks, insurer approvals, and positioning correspondence

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Practice notes

When a crisis strikes, you’ll feel the strain—pressure to decide, to reply, from colleagues you report to and possibly from outside stakeholders too. You could be pushed beyond your comfort zone and uncertain about Reporting duties: what to reveal, to whom, at what time, and in which sequence. Your gut reaction might be to leap in at once to meet others’ agendas or, alternatively, to fall silent and retreat to a strictly legal stance. This Practice Note sets out the pitfalls to watch for and how you can ready yourself for likely involvement in any crisis management exercise, with a focus on communicating effectively.

What is a crisis?

Unexpected and unwanted occurrences can affect an organisation at any moment. Occasionally there is advance notice (eg an industrial dispute or breakdown in your supply chain), though not inevitably. Natural catastrophes, pandemics, mishaps, stakeholder activism, criminality, the departure of a critical partner or contract, and financial pressures are merely examples of triggers that might spark a crisis capable of harming your reputation and reducing income. There is no formally recognised definition of crisis. They may emerge abruptly or build over time, leaving little room for error and demanding clear, timely Communication to minimise...

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Web page updated on 21/05/2026

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