Franchise Operations Manual: UK Drafting, Compliance and Content Checklist for Legal Advisers

Published by a LexisNexis Commercial expert

Checklists

This Checklist sets out the issues that should be considered for inclusion in a franchising operations manual

The franchise operations manual captures the real-world execution of the franchisor’s system, describing the tasks the franchisee must carry out and the support it can anticipate from the franchisor. Under the franchise agreement, the franchisee is bound to follow the manual to the letter, a discipline widely recognised as driving commercial success. The franchisee will typically consult it daily, particularly during the early phase of trading. The manual might be prepared by the franchisor, or by an independent consultant working with the franchisor’s input. If an outside consultant is engaged, the franchisor must be satisfied that the consultant understands the franchise business. Without that familiarity, the manual may fail to address risks and other essential points that require attention, which could leave the franchisor vulnerable and create further exposure for the franchisor...

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Web page updated on 20/05/2026

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