Jurisdiction(s):
United Kingdom

Related legal acts

Key definition

Pensions Ombudsman definition

What does Pensions Ombudsman mean? The Pensions Ombudsman investigates and determines complaints about the administration of occupational and personal pension schemes and resolves pension scheme disputes of fact or law between members, trustees, employers and administrators. In Great Britain, this is a statutory ombudsman created by the Pension Schemes Act 1993, s 145 (as amended). It is independent and free to use, and typically requires the scheme’s internal dispute resolution procedure (IDRP) to be tried first. Jurisdiction covers complaints of maladministration causing injustice and disputes between trustees and employers, and between trustees of the same or different schemes. Complainants may include members, prospective members, beneficiaries,...

Topic-indexed tracker of UK Pensions Ombudsman determinations with outcomes and summaries, including Financial Ombudsman Service and Pension Protection Fund decisions

Published by a LexisNexis Pensions expert

Practice notes

Entries in this tracker are arranged by topic in alphabetical order. You can locate these topics in the Table of Contents to the left of the page. WARNING: Although the Pensions Ombudsman’s determinations provide helpful guidance, they are not binding precedents for the same Pensions Ombudsman or any successor. Judgments of the court are binding on the Pension Ombudsman, unless the factual position can be distinguished. For key themes drawn from recent Pensions Ombudsman determinations, see Practice Note: The Pensions Ombudsman—key themes from the determinations.

Abatement

PO reference: [PO-25374]
PO news report: 5 November 2021
Parties: Complainant—Mr E; Respondent—Warwickshire Fire and Rescue Service
Scheme: Firefighters’ Pension Scheme 1992

The Pensions Ombudsman upheld a complaint that a public sector pension scheme misapplied an abatement rule on a member’s re-employment...

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Web page updated on 22/05/2026

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