Jurisdiction(s):
United Kingdom

Claimants’ Guide to pinqDR Online Arbitration: Six-to-Eight-Week Process, Submissions, Evidence, Fees, Hearings, Awards and Platform Features

Published by a LexisNexis Arbitration expert

Practice notes

This Practice Note sets out guidance and practical advice for Claimants submitting a claim on pinqDR’s online platform. It should be read alongside the pinqDR Rules. References to Articles are to Articles of the Rules. Capitalised terms carry the meanings given to them in the Rules.

Who are these guidance notes for?

These notes are intended for Claimants bringing a claim on pinqDR. Some of the core processes described are also relevant to Respondents. ‘Claimants’ are any Representatives of companies pursuing a claim on pinqDR. This typically includes in-house counsel, management, and any external Representatives such as external counsel and administrative support.

Key principles

Speed — pinqDR arbitration operates under strict time limits. The whole process must be completed within eight weeks of Commencement.
Proactivity — pinqDR Arbitrators and the parties must be more proactive than is usual in traditional arbitration procedures. For Claimants this is especially important when raising the claim. Following the guidance in this guide to achieve quick acceptance and assessment by the Arbitrator will help the swift and efficient resolution of the dispute...

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Guy Pendell

CMS

Guy is the head of disputes in the UK for the global firm, CMS. He has over 25 years’ experience in International Arbitration and Litigation. His main areas of expertise include corporate and commercial disputes in (among others) the TMT, Life Sciences, Hotels & Leisure and Consumer Products sections. Guy is also the co-founder of the lawtech start-up, pinqDR.com, the first in the UK offering a complete online solution for the resolution of mid to lower value B2B disputes, providing parties with a binding decision in 8 weeks. He is a well known figure in the UK arbitration market, is the Chair of ICC UK’s Arbitration and ADR Committee, a founder and honorary vice-president of International Arbitration Charity Ball, a trustee of RCJ Advice and a member of the Bingham Centre Development Board....

Iain Quirk , KC

Essex Court Chambers

Iain is a King’s Counsel at Essex Court Chambers. His focus is international arbitration, and parallel court and arbitration proceedings, with an emphasis on energy, fraud, shareholder disputes and banking & finance. Iain is highly experienced in injunctions and enforcement actions, as well as long trials in the English courts and offshore. Iain is also the co-founder and CEO of the lawtech start-up, pinqDR.com, the first in the UK offering a complete online solution for the resolution of mid to lower value B2B disputes, providing parties with a binding decision in 8 weeks. Iain is listed as a leading silk in Chambers & Partners / Legal 500 in four separate areas: International Arbitration, Energy & Natural Resources, Employment Law, and Media & Entertainment. He is rated as “Simply exceptional. Calm and authoritative. Easy to work with and excellent on the law and the...

Web page updated on 21/05/2026

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