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European Union

EU P2B Regulation: obligations of online platforms and search engines on transparency, ranking, data access, complaints, mediation and enforcement; scope, representative actions, and Digital Omnibus repeal proposals

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Practice notes
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STOP PRESS :

This Practice Note mirrors the law as it stands; nevertheless, be aware that aspects will be affected by the Digital Omnibus proposals issued on 19 November 2025 under the Commission’s ‘simplification’ programme. For more detail, see Practice Note: EU Digital Omnibus—tracker.

Regulation (EU) 2019/1150 (OJ L 186/57) — promoting fairness and transparency for business users of online intermediation services and corporate website users of online search engines — also called the EU Platform‑to‑business (EU P2B) Regulation, has applied directly across EU Member States since 12 July 2020. This Practice Note outlines the duties placed on platform providers and online search engine providers by the EU P2B Regulation and addresses:

  • Background
  • Scope—who the EU P2B Regulation applies to
  • At‑a‑glance—platform providers’ obligations under the EU P2B Regulation
  • At‑a‑glance—OSEs’ obligations under the EU P2B Regulation
  • What must platform providers do?
  • Required content for platform providers’ terms and conditions
  • Fair dealing between platform providers and business users
  • Handling complaints
  • Mediation
  • What must OSEs do?
  • Representative rights of action
  • Enforcing the EU P2B Regulation
...
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Web page updated on 21/05/2026

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