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United Kingdom
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Key definition
Doorstep selling definition

What does Doorstep selling mean? Doorstep selling describes trader-to-consumer sales agreed away from the trader’s business premises—typically at the consumer’s home, workplace or in a public place, including during trader‑organised visits or excursions. In UK law (England & Wales, Scotland and Northern Ireland) this activity is regulated as an “off‑premises contract” under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In Ireland, equivalent off‑premises rules are set out in the Consumer Rights Act 2022 and related EU‑derived instruments. Usage of the term is broadly consistent across these jurisdictions. Key legal features include mandatory pre‑contract information and written confirmation on a durable medium; a...

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UK consumer contracts before 1 October 2015: unfair terms, reasonableness, distance/doorstep sales, cancellation rights, pricing and online trading [Archived]

Practice notes
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ARCHIVED

ARCHIVED: This Practice Note is archived and is no longer maintained. It outlines the law and the main issues for businesses trading with consumers under agreements concluded before 1 October 2015, when the Consumer Rights Act 2015 came into force. For contracts made after 1 October 2015, consult the materials listed below.

It considers consumer contract terms, limits on unfair terms and the reasonableness test, distance and doorstep selling, unfair trading, guarantees, cancellation rights, price and payment, and online trading.

For contracts entered into on or after 1 October 2015, see Practice Notes:

  • Consumer Rights Act 2015—summary
  • Distance, doorstep and on-premises sales
  • The Consumer Protection from Unfair Trading Regulations 2008 (pre-6 April 2025) [Archived]

Introduction

Contracts with consumers should be assessed from the viewpoint of the consumer as well as the trader. Consumer terms must be fair and lawful...

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Web page updated on 22/05/2026

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