Jurisdiction(s):
United Kingdom

Key definition

Services agreement definition

What does Services agreement mean? A services agreement is a contract under which a supplier agrees to perform specified services for a customer in return for payment of fees or charges. The term is descriptive rather than statutory and is used across commercial, IT, professional services and outsourcing matters, often structured as a master services agreement with statements of work. Key features typically include: scope and specification; service levels/KPIs and remedies (including service credits); pricing and payment; governance and change control; warranties; intellectual property ownership and licensing of deliverables; confidentiality; data protection and data processing (UK GDPR/EU GDPR); subcontracting; indemnities (for example, IP infringement); limitation...

Warehousing and road transport services (English law): customer-side negotiation guide on stock liability, caps, ownership, access, exclusivity, industry terms, step-in rights, personnel and force majeure

Published by a LexisNexis Commercial expert

Practice notes

scope and purpose

This Practice Note supports the review and/or negotiation of a warehousing and transport services agreement. It is aimed at a lawyer acting for the customer, as most larger suppliers rely on their own in‑house teams. Reflecting the commercial reality of many such deals, it proceeds on the basis that the supplier has drafted the agreement and that the terms lean in its favour. For a customer‑favourable precedent, see Precedent: supply of warehousing and transport services agreement—pro‑customer.

Sector influences

The logistics sector (which covers warehousing and road transport services) is a mature market shaped by prominent trade associations, including the Road Haulage Association (RHA), Logistics UK (formerly the Freight Transport Association (FTA)) and the UK Warehouse Association (UKWA). Many of these bodies issue standard terms for members—typically suppliers of transport and storage services in all forms, such as hauliers, warehouse operators and logistics companies. Understandably, those standards tend to favour the supplier. Suppliers frequently propose their adoption in logistics contracts ranging from...

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Paul de Vince

ComLaw

My practice has only ever been about doing commercial law and I have been fortunate to work with many of the UK’s largest and smallest businesses on a vast array of projects. What I try to do now is to bring that experience to bear to offer the lightest touch possible to deliver a risk-free route through the commercial and general trading law landscape. That may be through drafting savvy contracts that major on the likely pinch points that will arise under a supply line or through offering advice outside the contract on how to keep trade flowing in the most mutually beneficial way for customer and supplier....

Web page updated on 22/05/2026

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