Jurisdiction(s):
United Kingdom

Related legal acts

Key definition

Facilities management definition

What does Facilities management mean? Facilities management (fm) describes the contracting-out or in-house provision of services to operate, maintain and support buildings and estates. In legal practice it most often denotes a services contract under which a supplier delivers specified hard fm (for example mechanical and electrical maintenance, building fabric, statutory inspections) and/or soft FM (for example cleaning, security, reception, catering, waste and helpdesk), or a Total FM (TFM) arrangement bundling multiple hard and soft services under one agreement. “Facilities management” is a descriptive commercial term rather than one defined by statute or case law. It is used across outsourcing, construction/projects (including PFI/PPP...

Facilities Management Contracting: hard, soft and total FM; staff and service transfer; TUPE; Housing Grants, Construction and Regeneration Act 1996; advantages and disadvantages

Published by a LexisNexis Construction expert

Practice notes

This Practice Note examines Facilities management (FM) contracting, explaining what it involves and its advantages and disadvantages...

A strategic approach to service provision

FM contracting is, at heart, a commercial services contracting model, which may comprise:

Hard FM – covering the upkeep and fabric of premises, such as mechanical and electrical systems
Soft FM – covering support functions within a building, including cleaning, security and helpdesking
Total FM – bundled packages that may integrate multiple hard and soft FM services

The worth of FM contracting as a contractual mechanism is both economic and operational, enabling organisations to apply FM in strategic and tactical ways to reframe their own business activities...

What makes FM different?

FM is distinguished as a service sector by the binding contractual relationship between the FM contractor and the client, under which the contractor undertakes services that were traditionally delivered by the client itself. This makes FM agreements inherently complex, as they must address the fine balance of all interrelated contractual elements...

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Web page updated on 21/05/2026

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