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Effective written communications for in-house counsel: how to choose the medium, present advice clearly, tailor to recipients, and avoid risks around over-copying, confidentiality and legal professional privilege

Practice notes
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Across the organisation, legal guidance is commonly conveyed in writing, particularly within hybrid, rapid-working settings where written channels serve as the principal means. Weak communication may cause confusion, delays, or even create exposure to legal risk. Crisp, succinct and intentional writing fosters trust and makes it more probable that your guidance will be followed and acted upon accordingly. This Practice Note offers advice on communicating effectively in writing, with hands-on pointers on structure and the most suitable ways to send communications successfully.

Choosing the right method of written communication

A range of written channels is open to us, such as emails, instant messages, reports, briefing notes, slide decks, spreadsheets, too. Although each of these has a role, the predominant written format used is email. It is simple, it is direct, you can file it, and copy multiple recipients easily. For lawyers, who are task- and output-focused, it satisfies many practical requirements at once. Yet whenever you draft an email, you should pause and consider: ‘is this the most effective route to convey my message?’ right now. Do this not only when starting an email thread, but also when you find yourself midway through an existing chain initiated...

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Web page updated on 21/05/2026

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