In banking and finance practice, an
adjudicator is a neutral decision‑maker appointed to resolve a defined dispute swiftly, either under an ombudsman/ADR scheme or pursuant to a contractual clause in finance documents.
United Kingdom (England & Wales, Scotland and Northern Ireland): at the Financial Ombudsman Service (FOS), “adjudicator” is a descriptive job title for staff who assess consumer and small business complaints about financial firms. An adjudicator issues a non‑binding view; if not accepted, an ombudsman may issue a final decision that is binding on the firm if the complainant accepts, under the FCA’s DISP rules.
Ireland: complaints are handled by the Financial Services and Pensions Ombudsman (FSPO). While “adjudicator” is not a statutory title, the FSPO investigates and issues legally binding, enforceable decisions.
Contractual usage across the UK and Ireland: finance parties may name an independent adjudicator (or similar expert) to determine valuation, margin or calculation
disputes on a documents‑only, expedited basis. The clause governs the procedure, timescale and whether the decision is final and binding or temporarily binding pending litigation or arbitration.
There is no universal 28‑day timetable in banking and finance adjudication; unlike statutory construction adjudication, deadlines are set by the applicable scheme rules or the contract.