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Auto-diallers meaning

What does Auto-diallers mean?
Auto-diallers are devices or software that place telephone calls automatically, without a person dialling each number. In practice the term covers: (a) “override” boxes historically installed at customer premises to add a carrier‑selection prefix so calls are routed via a chosen carrier pre‑selection (CPS) provider; and (b) systems that originate high volumes of calls (for example predictive diallers and recorded‑message “robocall” systems). “Auto‑dialler” is not a defined statutory term in the UK or Ireland; legislation uses “automated calling systems” (UK PECR 2003, reg. 19; Ireland’s ePrivacy Regulations 2011). Use for direct marketing of recorded messages generally requires the subscriber’s prior consent, with evidential records. Predictive or power diallers that generate silent or abandoned calls risk enforcement under Ofcom’s “persistent misuse” regime in the UK, with analogous nuisance‑call controls in Ireland. Data protection and privacy rules (UK GDPR/GDPR and ePrivacy), caller identification and transparency duties, and do‑not‑call/marketing‑preference obligations also apply. CPS‑related override diallers are now a niche, legacy application. Usage of the term is broadly consistent across England & Wales, Scotland, Northern Ireland and Ireland, with oversight typically by the ICO and Ofcom (UK) and the Data Protection Commission and ComReg (Ireland).
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View the related Checklists about Auto-diallers

CHECKLISTS
Automatic enrolment into workplace pensions: employer checklist on staging dates, postponement, eligible jobholders and qualifying schemes

The auto-enrolment duty Since 1 October 2012, at their staging date employers must auto‑enrol eligible jobholders into a qualifying pension scheme, allow opt‑outs, pay minimum contributions, and re‑enrol every three years. They also had to identify their staging date, workers, and scheme. Identifying the staging date PAYE 120,000+: from 1 October 2012. Under 120,000: 1 Nov 2012 to 1 Apr 2017. PAYE first payable Apr 2012–Sep 2017: 1 May 2017 to 1 Feb 2018. On/after 1 Oct 2017: first worker’s start date. DB or hybrid schemes could defer to 1 Oct 2017. Staging could be moved, and auto‑enrolment postponed up to three months. Who needs to be enrolled automatically? Eligible jobholders work (or ordinarily work) in Great Britain under a worker’s contract, are 22 to under State Pension age, and have qualifying earnings above the earnings trigger. What type of pension scheme can be used? ...

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CHECKLISTS
TUPE Transfers: Pensions Checklist—Scope, Pensions Exception, Beckmann Rights, Minimum Pension Provision, Auto-enrolment and Consultation Duties

Within this Checklist, the expression ‘transferring employees’ denotes employees of an undertaking or service provider whose employment is intended to transfer under the operation of the Transfer of Undertakings (Protection of Employment) Regulations 2006, SI 2006/246 (TUPE). When does TUPE apply? The Transfer of Undertakings (Protection of Employment) Regulations 2006, SI 2006/246 (TUPE), in force since 6 April 2006, apply where there is a ‘relevant transfer’. This includes: business transfers—the transfer of an undertaking, a business, or part of an undertaking or business, situated in the United Kingdom immediately before the transfer, to another person, where an economic entity is transferred and it retains its identity a service provision change—involving a change in the provider of a service, ie a client ‘outsourcing’ work to a contractor (first generation outsourcing), bringing that work back in-house (‘insourcing’) or re-assigning that work to a different contractor (second generation outsourcing), where specified conditions are satisfied. The supply of goods for the client’s use and ‘single specific events or...

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NEWS
EU competition law: AG opinions on Android Auto access, AGCM time limit, air cargo effects test; Commission enforcement evaluation; NCA interim measures; State aid judgments; mergers (5 September 2024)

Antitrust Advocate General suggests Google’s refusal to provide third party access to Android Auto platform may breach Article 102 TFEU Advocate General Laila Medina issued her opinion in Case C- 233/23 Alphabet and Others, a national reference from Italy that seeks guidance and clarification on whether Google’s stance of denying third-party access to Android Auto (a mobile app for Android devices) infringes Article 102 TFEU. For context, Google is the developer of Android OS, an open-source operating system for Android mobile devices. In 2015, Google rolled out Android Auto, an app for mobile devices with an Android operating system that allows motorists to use certain smartphone apps via a car’s integrated display. Independent developers are able to produce iterations of their own apps that work with Android Auto by applying templates supplied by Google. Enel X (part of the Enel Group) delivers electric car charging services. In May 2018, it introduced JuicePass, an app which provides a suite of features for charging electric vehicles. In September 2018, Enel X...

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NEWS
Ireland: Auto-enrolment/MyFutureFund - hindering risks, data protection cautions and 3.5% qualifying scheme minimum from 2026; employers to review exemption strategies

MyFutureFund The State’s new automatic retirement savings scheme, ‘MyFutureFund’, has attracted significant media attention over the past week. While AE is due to commence within the next few weeks, the principal catalyst is that the Department of Social Protection (the Department) has recently sent letters to various organisations cautioning about the risk of employers ‘hindering’ staff from joining MyFutureFund. Specifically, the Department stated that compulsory enrolment into a company pension scheme, where this is not an explicit contractual term and only modest employer contributions (for example, 1%) are payable, would be treated by the Department as an offence of hindering. These communications have sparked engagement with the Department by employer representative groups and stakeholders across the Irish pensions sector, including the Irish Association of Pension Funds (the IAPF). From that engagement it is evident that employers whose strategy is built on all employees being in exempt employment, and therefore outside the auto-enrolment regime, will need to revisit—swiftly—the practicality and lawfulness of that approach over the coming weeks...

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NEWS
UK pensions at risk: Mercer urges expanded auto-enrolment, higher legal minimum contributions, consolidation and Triple Lock review amid Labour's wide-ranging pensions reform and investment agenda

Mercer highlighted three central problems: inadequate retirement saving, modest performance from long-term pots, and limited participation by savers. It called on policymakers to widen auto-enrolment in pension schemes and to lift the statutory minimum contribution rates. According to Mercer — one of the four operating subsidiaries within the global professional services firm Marsh McLennan Companies Inc. — such reforms would raise future retirees’ living standards and strengthen the UK’s economic resilience. Phil Parkinson, the firm’s UK head of wealth, voiced unease about the system’s current path, stressing that many are putting aside too little to secure a comfortable later life. ‘We are inching towards a cliff edge for pensions and long-term saving, yet there remains a chance to tackle these issues,’ Parkinson noted in the years ahead...

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View the related Practice Notes about Auto-diallers

PRACTICE NOTES
Auto-enrolment: summary of The Pensions Regulator’s UK quarterly compliance and enforcement bulletins, 2014 to June 2020 (Archived)

ARCHIVED : This archived Practice Note reviews the Pensions Regulator’s quarterly auto-enrolment compliance and enforcement bulletins up to June 2020. It delivers concise synopses of each bulletin in that span, the enforcement steps taken, and the principal messages for employers on auto-enrolment. It is not updated and is provided for historical reference only. For further detail on the Regulator’s auto-enrolment compliance and enforcement approach, see Practice Note: Auto-enrolment—compliance and enforcement. The Pensions Regulator publishes quarterly auto-enrolment compliance and enforcement bulletins to: share information on its casework and the powers it has exercised under the auto-enrolment regime, and assist employers, their advisers and the wider pensions industry in understanding the types of compliance and enforcement interventions that follow its educational and enabling communications and support The first quarterly bulletin appeared in July 2014 and related to the period from 1 April 2014 to 30 June 2014. The Pensions Regulator has already shown a clear readiness to deploy its enforcement powers in relation...

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PRACTICE NOTES
Contractual estoppel in English law: leading cases on non-reliance/basis clauses, misrepresentation, recitals and capacity (2006-2024)

The doctrine of contractual estoppel has been employed in a number of varied commercial scenarios, but most notably and particularly in more recent times in disputes within the financial sector. This Practice Note identifies several key cases since the 2006 Court of Appeal decision in Peekay v ANZ Banking Group. It should be carefully read in conjunction with Practice Note: Contractual estoppel. Peekay v ANZ Banking Group (2006) The Court of Appeal’s ruling in Peekay v ANZ Banking Group is widely regarded as the foremost and controlling authority on contractual estoppel. The claimant executed a ‘Risk Disclosure Statement’ for investments arranged through the defendant bank, recording an acknowledgement that the signatory fully appreciated the nature of the transaction and the contractual relationship then being entered into by it at the time. The Court of Appeal held that, in light of this, the claimant could not later contend or maintain that it had been induced to contract by a misrepresentation as to the nature of the investments it was...

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PRACTICE NOTES
Registered occupational pension schemes: statutory and regulatory record-keeping duties—HMRC, anti-money laundering, pensions dashboards, winding up, DB funding, auto-enrolment, whistleblowing, data security and retention

THIS PRACTICE NOTE RELATES TO REGISTERED OCCUPATIONAL PENSION SCHEMES STOP PRESS 1: On 18 November 2025, the Pensions Regulator (TPR) urged trustees to treat member data as their foremost ‘strategic asset’ so schemes are prepared for pensions dashboards by the final connection date of 31 October 2026. After engaging with hundreds of schemes, TPR noted improvements in data quality but pointed to gaps in value data and excessive reliance on administrators, warning that neglect could put dashboard compliance at risk. It also issued refreshed member data guidance that brings together all existing data-related guidance, sets out clearer expectations for trustees and shares best practice to strengthen data management capability. TPR adds that it is reviewing data readiness among the UK’s largest schemes and will step up engagement in 2026. For more information, see LNB News 18/11/2025 43. STOP PRESS 2: On 19 November 2025, the Pensions Administration Standards Association (PASA) released guidance, ‘The Six Data Quality Dimensions for Pension Scheme Member Data’, together with a supporting...

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PRECEDENTS
Zero Hours Employment Contract Precedent with Statutory Particulars and Optional Clauses on Holiday (including rolled-up pay), Sickness, Pension Auto-Enrolment, Discipline, Confidentiality and Termination

Contract of employment dated [ insert date ] Parties 1 [ Name of Employer ] [ of [ insert address ] OR a company incorporated in [ England and Wales ] (registered number [ insert number ]) whose registered office is at [ insert address ] ] (we or us); and 2 [ Name of employee ] of [ insert address ] (you). 1 Appointment 1.1 We agree to employ you in line with the terms and conditions contained in this agreement herein. 1.2 [ [ Option 1: Continuity (no previous PERIOD of employment counts): ] Your employment with us under this agreement hereunder [ will commence OR commenced ] on [ insert date ] (the 'Start Date'). Your continuous employment with us [ commenced on OR will commence on ] the Start Date, and no service with any earlier employer is treated as part of your continuous employment with us. OR 1.3 [ Option 2: Continuity...

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PRECEDENTS
Automatic enrolment for employers: guidance and specimen documents—statutory notices, template letters and sample pension clauses (Great Britain)

These notes and specimen documents make up an automatic enrolment (AE) pack created to assist employers—including small and micro-employers—in meeting the duty to enrol employees into an AE scheme... (A) Notes about AE (i) the statutory obligation (ii) financial thresholds and limits (iii) the statutory and other key terms (B) Documents (i) letters (ii) notices (iii) the employment contract—sample pension clauses AE scheme providers generally issue the core letters and notices, though not always everything required in every relevant situation, and typically none where an employer fulfils the AE duty by using a qualifying pension scheme that is not an automatic enrolment pension scheme... (A) Notes about AE 1 The statutory obligation The primary legal provisions are found in Part 1 of the Pensions Act 2008 (PenA 2008) and the Occupational and Personal Pension Schemes (Automatic Enrolment) Regulations 2010, SI 2010/772, as later...

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PRECEDENTS
Auto-enrolment pension saving: statutory opt-out notice precedent with mandatory worker statements (Schedule 1 and regulation 9(6)(aa), SI 2010/772)

This model opt-out notice uses the wording prescribed in Schedule 1 to SI 2010/772 and includes the statements mandated by SI 2010/772, reg 9(6)(aa). Notice to opt out of pension saving If you wish to leave pension saving, please complete this form and hand it directly to your employer promptly. Your complete name Employer’s name Your National Insurance number or your date of birth...

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Q&As
Automatic enrolment: apprentices under 18 earning under £10,000

Automatic enrolment does not apply to workers under age 22. Individuals younger than 22 fall outside automatic enrolment. However, anyone aged 16 to 21 with qualifying earnings of £6,032 or above in the 2018–19 tax year may choose to join their employer’s automatic enrolment arrangement and receive employer pension contributions. For the purposes of limb (a) in section 230(3) of the Employment Rights Act 1996 (ERA 1996), a worker is an individual who has entered into, or works or worked under, a contract of employment. Under ERA 1996, section 230(2), a contract of employment means a contract of service or apprenticeship. An apprenticeship agreement meeting the requirements of the Apprenticeships, Skills, Children and Learning Act 2009 is treated as a contract of service, not a contract of apprenticeship. See Practice Notes: Employee status and Apprenticeships...

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Q&As
TUPE: Auto‑enrolment if eligible jobholder opted out pre‑transfer

Practice Note: TUPE—what pension benefits should the transferee provide? The Pensions Regulator, in its auto-enrolment guidance 2, indicates that when a TUPE transfer occurs, employees who move across are regarded as new joiners of the incoming employer (the transferee)...

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Q&As
Automatic enrolment or three-yearly re-enrolment: employees receiving scheme pension after ceasing active membership

Auto-enrolment—who needs to be enrolled?—Exceptions to the auto-enrolment duty Please consult the Practice Note: Auto-enrolment—who needs to be enrolled?, with particular focus on the section headed ‘Auto-enrolment—who needs to be enrolled?—Exceptions to the auto-enrolment duty’...

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