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SBP Law

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Customer premises equipment meaning

What does Customer premises equipment mean?
Customer premises equipment (CPE) is end‑user equipment at a customer’s premises that is not part of a public electronic communications network but is directly or indirectly connected to it. In UK regulation the nearest defined term is Customer Apparatus in Ofcom’s General Conditions, meaning equipment on the customer’s side of the network termination point (NTP). In Ireland, legislation and ComReg materials typically refer to terminal equipment. The expression CPE is widely used in contracts and technical policies across England & Wales, Scotland, Northern Ireland and Ireland, with broadly consistent usage. Typical CPE includes telephones, PBXs, modems/routers, set‑top boxes and in‑premises cabling located beyond the NTP. Its classification marks the legal demarcation for fault repair, maintenance and liability, determines who bears the risk of equipment failure, and engages equipment compliance obligations (e.g. safety, interference and standards). Provider‑supplied “managed CPE” may remain the provider’s property under contract but, if situated beyond the NTP, is generally treated as CPE rather than part of the public network. The concept is practically significant for drafting service levels and fault attribution, rights of access to premises, limitations of liability where CPE harms the network, and consumer/business sales and warranty terms. Usage is consistent across the UK; Irish terminology...
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View the related Practice Notes about Customer premises equipment

PRACTICE NOTES
UK cancellation/withdrawal rights for regulated consumer credit and hire: £60,260 threshold, CCA 1974 s66A and s67, CONC 11 distance contracts, CCR 2013 vehicle rental services exclusion

This Practice Note explores the range of cancellation and withdrawal entitlements that apply to credit agreements and consumer hire arrangements governed by the Consumer Credit Act 1974 (CCA 1974). It proceeds on the basis that such agreements are not secured on land and are not used to fund the purchase of land. This Practice Note should be read alongside Practice Note: Right of withdrawal from a credit agreement. Three categories of agreements This Practice Note addresses three principal types of agreement: a regulated credit agreement where the credit advanced is £60,260 or less (a threshold introduced through the UK’s implementation of the Consumer Credit Directive (Directive 2008/48/EC) (CCD) in 2011) a regulated credit agreement where the credit exceeds £60,260, and a regulated consumer hire agreement The various cancellation or withdrawal rights For these categories, an agreement may attract a withdrawal or cancellation entitlement under the following statutory or regulatory frameworks: a withdrawal right under CCA 1974,...

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View the related Precedents about Customer premises equipment

PRECEDENTS
Precedent systems integration agreement (pro-customer): software development, hardware supply, installation, acceptance testing, maintenance, service levels, IP assignment, data protection, escrow, step-in and change control (England and Wales law)

This Agreement is entered into on [ date ]. Parties [ insert name of supplier ], a company incorporated in [ England and Wales ] under number [ insert registered number ], whose registered office is at [ insert address ] (Supplier); and [ insert name of customer ], a company incorporated in [ England and Wales ] under number [ insert registered number ], whose registered office is at [ insert address ] (Customer). Each of the Supplier and the Customer is a party and, together, the Supplier and the Customer are the parties. Background (A) The Customer intends to obtain software, [ hardware ], software configuration and development services, installation services, and other associated services. The Supplier has stated to the Customer that it has expertise in delivering such services to clients within the [ insert relevant industry, eg retail ] sector. (B) The Customer has agreed to purchase the Services from the Supplier, and the Supplier...

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