Directory enquiry service meaning

A directory enquiry service (often “DQ service”) is a communications provider-assisted facility that supplies telephone numbers and related subscriber information by looking up entries in a directory database. In practice, it covers operator-assisted lookups (commonly accessed via 118 numbers) and similar provider-run or third‑party services that query compiled subscriber listings. The term is used across telecommunications regulation and commercial contracts, and is referenced in regulatory instruments in both the UK (Ofcom) and Ireland (ComReg), rather than being a standalone statutory definition. Key legal features include: use of data drawn from publicly available directory listings; compliance with privacy rules on inclusion, suppression and “ex‑directory” preferences (under UK PECR and the GDPR/ePrivacy framework in the UK and Ireland); and obligations on providers to supply directory data to directory and DQ providers on fair, objective and non‑discriminatory terms to support competition. Many UK DQ services are premium rate and therefore engage consumer protection and pricing transparency requirements, with additional oversight by the Phone‑paid Services Authority. Typical legal work involves drafting and regulating access to directory databases, pricing and disclosure terms, and handling complaints about listing accuracy or charge disputes. Usage and regulatory approach are broadly consistent across England & Wales, Scotland, Northern Ireland and Ireland,...