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Directory information meaning

What does Directory information mean?
In telecoms and data‑protection practice, directory information means the basic subscriber details published in public telephone or electronic communications directories and used by directory enquiry services. It typically covers name, electronic communications number(s) (fixed line, mobile, fax or VoIP), address (full or partial), customer type (business or residential), directory listing status (listed or ex‑directory) and number type. While not a stand‑alone statutory term, its use maps to the “directories of subscribers” regime in the UK Privacy and Electronic Communications Regulations 2003 (PECR) and the Irish ePrivacy Regulations 2011. These rules regulate the collection, publication and re‑use of listing data, require clear information to subscribers and, in practice, informed consent before inclusion in a publicly available directory, with options to withhold or limit particulars (for example, ex‑directory, no address, or no reverse‑search). Providers must allow verification, correction and withdrawal of listings without charge. For individual subscribers, directory information is personal data processed under the UK GDPR/EU GDPR; for corporate subscribers it may not be personal data, though PECR/ePrivacy rules still apply. Usage and obligations are broadly consistent across England & Wales, Scotland, Northern Ireland and Ireland, overseen by Ofcom/ICO in the UK and ComReg/Data Protection Commission in Ireland.
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NEWS
Employment law update: Rights Bill returns to Commons, casting directory ruling, EHRC services Code, judiciary bullying response, Data Act commencements, online HR1, and key consultations

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NEWS
Edinburgh Reforms, Consumer Duty and sanctions: UK, EU and international financial services weekly regulatory and enforcement update - 22 February 2024

In this issue Edinburgh reforms UK, EU and global regulators and institutions Culture, accountability and social governance Prudential rules Financial stability Operational resilience Financial crime and sanctions Consumer protection Complaints, redress and claims handling Investigations, enforcement and disciplinary action Capital markets regulation Dispute resolution for lawyers in financial services Derivatives regulation Sustainable finance and ESG Investment funds and asset management MiFID II Consumer credit, mortgages and home finance Insurance regulation Payment services and systems Artificial intelligence in financial services Financial Services Enforcement Database Daily and weekly news updates Intraday updates New and updated content Dates for your diary Edinburgh reforms Government responds to Treasury Committee report on the Edinburgh Reforms The government has issued its reply to the Treasury Committee’s 8 December 2023 Special Report on the Edinburgh Reforms, one year on. The economic secretary to the Treasury,...

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NEWS
Weekly UK, EU and international financial services law update: regulation, supervision, enforcement, resilience, payments, derivatives and ESG—10 July 2025

In this edition: UK, EU and international regulators and bodies Authorisation, approval and supervision Accountability, culture and social governance Prudential requirements Operational resilience Financial crime and sanctions Consumer Protection Complaints, compensation and claims management Investigations, enforcement and discipline Dispute resolution for financial services lawyers Regulation of derivatives Sustainable finance and ESG UK MiFID II EU MiFID II Islamic finance Consumer credit, mortgage and home finance Regulation of insurance Payment services and systems Fintech and cryptoassets LexTalk®Financial Services: a Lexis®Nexis community Financial Services Enforcement Database Daily and weekly news alerts Intraday news alerts New and updated content Dates for your diary UK, EU and international regulators and bodies FCA unveils beta of new Handbook website The Financial Conduct Authority (FCA) has unveiled a redesigned Handbook website, now accessible in beta form. While the refreshed platform preserves the layout and...

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PRACTICE NOTES
SRA Publicity and Marketing Requirements for Solicitors’ Firms: accuracy, pricing transparency, regulatory status, no win, no fee, public approaches, complaints, third‑party marketing (England and Wales)

This Practice Note is aimed at law firms. It encapsulates the publicity obligations in the SRA Standards and Regulations, together with associated SRA guidance and warning notices. In essence, you must ensure that any publicity about your practice accords with the SRA Principles, particularly by acting in a manner that sustains public trust and confidence in the solicitors’ profession and with honesty and integrity. When delivering services to the public, or a section of it, you must also ensure that publicity about your practice is accurate and not misleading, including any statements about your charges and the situations in which interest is payable by or to clients. There are additional requirements concerning letterheads, how staff are described, your regulatory status, and price and service information, etc, which apply more broadly. See also Precedent: Publicity policy—law firms. What is publicity? Publicity includes: all promotional material and activity, including the name or description of your firm stationery advertisements brochures websites directory entries...

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PRACTICE NOTES
UK immigration contacts directory for legal practitioners: Home Office, UKVI, Border Force, visa centres, tribunals and sector bodies

This Practice Note sets out how to contact the principal government offices and other organisations involved in administering immigration control in the UK. It also highlights relevant sector bodies. The Home Office Home Office organisational structure Details of the Home Office’s organisational make-up are publicly accessible via the DATA.GOV.UK website. The material is presented as an interactive organogram (an organisational structure chart) and covers: job titles names of senior post-holders salary ranges for all roles reporting lines for each position General enquiries for applications made in the UK An online contact tool is available for a range of matters, including contact details for specific listed topics such as the webchat service for help with accessing an eVisa. For general queries about applications lodged in the UK: Tel: 0300 790 6268, choose option 2, 09:00–16:45, Monday–Thursday; 09:00–16:30, Friday (excluding bank holidays). Immigration desks at UK ports/UK Border Force Carrier Support Hub The Home Office guidance...

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PRACTICE NOTES
Overseas company CDD: global registries, regulators and sources for UK MLR 2017 compliance, including EDD for high‑risk third countries

Practice Note—overseas customer/client due diligence (CDD) This Practice Note provides a single, time-saving route to each country’s company registry, acting as an all-in-one CDD resource for overseas customers/clients. It offers a hyperlinked, alphabetical directory of CDD sources by jurisdiction, covering nations from Afghanistan through to Zimbabwe. CDD forms a core element of the anti-money laundering (AML) and counter-terrorist financing (CTF) framework. The obligations sit within the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017), SI 2017/692, as amended. For detail on when MLR 2017 CDD applies and what it entails, see Practice Notes: Money Laundering Regulations 2017—customer due diligence; and for law firms, Money Laundering Regulations 2017—client due diligence—law firms. You are responsible for determining and selecting suitable evidence to verify your customer/client’s identity. This Practice Note signposts multiple sources to support that judgement for overseas companies. Where the client is a legal person, trust, company, foundation or comparable arrangement, you must take...

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PRECEDENTS
Internal Sanctions Compliance Representatives—Business Group Contact Directory

Should you have any queries concerning sanctions compliance, kindly direct them promptly to [ insert, eg your business group’s sanctions compliance representative ]...

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