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Directory status meaning

What does Directory status mean?
In legal practice, directory status describes the customer’s agreed preference for how their contact details are included in, or excluded from, public directories and directory enquiry services, and any limits on use or disclosure of those details for related services and products (for example, printed/online directories, directory-enquiry databases, reverse-lookup tools). The expression is not a defined statutory term but is widely used by communications providers and other data controllers to operationalise obligations under data protection and e‑privacy law (including the UK Privacy and Electronic Communications Regulations (PECR) and the Irish 2011 e‑Privacy Regulations, alongside UK GDPR/GDPR). Typical statuses include listed, ex-directory, partial listing (e.g., name and address only), no reverse-search, number-withheld, and business/residential classifications. Practically, the provider must inform the subscriber of their choices, agree and record the directory status, implement it across relevant systems, share it accurately with directory providers, and allow changes at any time without charge. Directory status is distinct from direct marketing consents but is often managed alongside them. Usage and legal effect are broadly consistent across England & Wales, Scotland, Northern Ireland and Ireland; non-compliance risks breaches of PECR/e‑Privacy and data protection principles, and may engage sectoral conditions set by Ofcom or ComReg.
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View the related News about Directory status

NEWS
Employment law update: Rights Bill returns to Commons, casting directory ruling, EHRC services Code, judiciary bullying response, Data Act commencements, online HR1, and key consultations

In this issue: Horizon scanning Status and worker categories Prohibited conduct (discrimination etc) Prohibited conduct protection at work Data protection and employee information Redundancy Dates for your diary Trackers New Q&As Employment resources on Lexis+® LexTalk®Employment: a Lexis®Nexis community Daily and weekly news alerts Horizon scanning Employment Rights Bill advances as Lords pass baton to Commons The government’s flagship Employment Rights Bill edged closer to becoming law on 3 September 2025, as peers returned their revised reforms to MPs for scrutiny following the third reading. As a result, the House of Commons will now examine alterations introduced by the Lords earlier in the Bill’s progress, including taking out day-one protection from unfair dismissal for employees. Commons consideration of the Lords’ amendments is set for Monday 15 September 2025. See Law360: Employment Rights Bill advances as Lords pass baton to Commons...

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NEWS
High Court (England and Wales): Spotlight not an employment agency; Equity's challenge to £165 annual listing fees dismissed

Equity and others v Talent Systems Europe Ltd (trading as Spotlight) [2025] EWHC 2254 (KB) Judge Catherine Howells, sitting in the High Court on 3 September 2025, concluded that Talent Systems Europe Ltd does not supply its offering for the purpose of assisting actors to secure work. She threw out proceedings brought by Equity and several union members challenging the directory’s £165 annual charge. Howells J said the company, trading as Spotlight, merely provides a means for performers to market themselves. The organisation, she observed, stands at least a step removed from any involvement in subscribers actually obtaining employment. In essence, she held that Spotlight is a promotional platform rather than a service designed for the purpose of finding employment, and therefore the complaint over fees failed...

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View the related Practice Notes about Directory status

PRACTICE NOTES
SRA Publicity and Marketing Requirements for Solicitors’ Firms: accuracy, pricing transparency, regulatory status, no win, no fee, public approaches, complaints, third‑party marketing (England and Wales)

This Practice Note is aimed at law firms. It encapsulates the publicity obligations in the SRA Standards and Regulations, together with associated SRA guidance and warning notices. In essence, you must ensure that any publicity about your practice accords with the SRA Principles, particularly by acting in a manner that sustains public trust and confidence in the solicitors’ profession and with honesty and integrity. When delivering services to the public, or a section of it, you must also ensure that publicity about your practice is accurate and not misleading, including any statements about your charges and the situations in which interest is payable by or to clients. There are additional requirements concerning letterheads, how staff are described, your regulatory status, and price and service information, etc, which apply more broadly. See also Precedent: Publicity policy—law firms. What is publicity? Publicity includes: all promotional material and activity, including the name or description of your firm stationery advertisements brochures websites directory entries...

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