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Dispute resolution procedure meaning

What does Dispute resolution procedure mean?
A dispute resolution procedure is the structured process parties follow to resolve a complaint or claim, often before or instead of court or tribunal proceedings. In contracts it may describe escalation clauses and alternative dispute resolution (ADR) such as negotiation, mediation or arbitration. The term is generally descriptive, except in pensions law where it has a specific statutory context. For UK occupational pension schemes, it commonly refers to the scheme’s internal dispute resolution Procedure (IDRP). Legislation requires trustees or managers to operate an IDRP for members and beneficiaries. Following reforms implemented under the Pensions Act 2007 and subsequent regulations, schemes may use a one‑stage or two‑stage process; many now adopt a single stage. Typical features include set timescales, a written decision with reasons, and signposting to next steps. Complainants normally must complete the IDRP before applying to The Pensions Ombudsman (or the Northern Ireland equivalent). The Pensions Regulator oversees compliance but does not determine individual disputes. In Ireland, occupational schemes must operate a similar Internal Dispute Resolution process, with unresolved complaints escalated to the Financial Services and Pensions Ombudsman. Usage outside pensions is broadly consistent across England & Wales, Scotland, Northern Ireland and Ireland.
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CHECKLISTS
Scottish civil litigation: practical checklist for instructing and managing expert witnesses—need, admissibility, conflicts, selection, availability, instructions (Ikarian Reefer, Hunter v Hanley), UK GDPR, confidentiality and hot‑tubbing

Checklist on expert evidence in Scottish civil litigation This checklist outlines the principal factors for a solicitor contemplating engaging an expert in a civil dispute before the Scottish courts. It should be read alongside Practice Notes: Expert evidence in Scottish civil litigation-general considerations and Leading expert evidence in Scottish civil litigation-rules and procedure. Issue Considerations Assessing the need for an expert witness What kind of dispute is involved (for instance, a professional negligence claim will typically require an expert report before proceedings are commenced)? Is instructing an expert reasonable and proportionate when measured against the value of the claim? Is there a need to instruct more than one expert? Admissibility of the expert evidence Is expert assistance required to enable the court to decide the issues? Does the expert possess the appropriate knowledge and experience? Will the expert remain impartial in their presentation and assessment of the...

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CHECKLISTS
FDR in financial remedy proceedings - standard procedure under FPR 2010 Pt 9 Ch 4: preparation, documents, deadlines and hearing conduct (England and Wales)

STOP PRESS: The Financial Remedies Guide 2026 Issued on 13 March 2026 by Mr Justice Peel (National Lead Judge of the Financial Remedies Court) and His Honour Judge Hess (Deputy National Lead Judge of the Financial Remedies Court), and approved by the President of the Family Division, this Guide supplants and replaces the following: the Statement on the efficient conduct of financial remedy cases allocated to a High Court judge whether sitting at the Royal Courts of Justice or elsewhere (1 February 2016) (the High Court judge level efficiency statement) the Statement on the efficient conduct of financial remedy hearings proceeding in the Financial Remedies Court below High Court judge level (11 January 2022) (the below High Court judge level efficiency statement) the Financial Remedies Court Primary Principles document (11 January 2022) the Notice from the Financial Remedies Court: electronic bundles (19 April 2022) and the Allocation of financial remedies cases to High Court judge level (21 May 2024) ...

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CHECKLISTS
Financial remedy applications (England and Wales): First Appointment to FDR—directions, expert evidence, interim orders, NCDR and preparation (standard procedure) flowchart

STOP PRESS The Financial Remedies Guide 2026, issued on 13 March 2026 by Mr Justice Peel (National Lead Judge of the Financial Remedies Court) and His Honour Judge Hess (Deputy National Lead Judge), with the President of the Family Division’s approval, now replaces and supersedes: Statement on the efficient conduct of financial remedy cases allocated to a High Court judge (1 February 2016) Statement on the efficient conduct of financial remedy hearings in the Financial Remedies Court below High Court judge level (11 January 2022) Financial Remedies Court Primary Principles (11 January 2022) Notice from the Financial Remedies Court: electronic bundles (19 April 2022) Allocation of financial remedies cases to High Court judge level (21 May 2024) This document is being updated to reflect those changes. See News Analysis: Financial Remedies Guide consolidates existing guidance and efficiency statements. The flowchart summarises the path from first appointment to the financial dispute resolution hearing (FDR) under the standard procedure, covering...

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FLOWCHARTS
Service of a Claim Form Out of the Jurisdiction: Step-by-Step Flowchart for Cross-Border Service

This diagram outlines the concluding payment procedure under JCT Standard Building Contract 2016 (With Quantities, Without Quantities, and With Approximate Quantities). Refer also to Practice Note: JCT contracts—price and payment...

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FLOWCHARTS
External SARs to the NCA: Decision Flowchart for Lawyers on Internal Referrals, Nominated Officer, LPP and Defence/Consent (POCA, TA 2000, MLR 2017)

Stage 1—preparing to bring a claim and pre-action matters Guidance on UK trade mark infringement, offences, passing off, interim injunctions, running IP disputes, privilege, dispute resolution (mediation and arbitration), and the Disclosure Scheme; plus checklists and forms (injunction, application, hearing) Stage 2—Letter before action alleging infringement Notes on infringement, passing off, unjustified threats and drafting; includes a trade mark letter of claim precedent Stage 3—commencing proceedings Procedure, defences and exceptions, IPEC flowchart, pleadings and initial disclosure precedents, and CPR/Part 36 forms Stage 4—case management Procedure and Disclosure Scheme notes, court guides (Chancery, Patents Court, IPEC and Small Claims), and case management questionnaires, Disclosure Review Document, Certificate of Compliance, budgets and directions Stage 5—disclosure and evidence Surveys and witness evidence (PD 57AC), privilege, disclosure (including electronic) and flexible trials; witness statement and Extended Disclosure precedents; affidavits, applications and certificates Stage 6—trial...

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FLOWCHARTS
Scottish Civil Courts Flowchart: Standard Civil Action Structure, Jurisdiction and Appeal Routes (excluding personal injury and commercial)

In Scotland, minor offences are pursued via a summary complaint. The summary process is governed by Part IX of the Criminal Procedure (Scotland) Act 1995...

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NEWS
Civil and commercial dispute resolution weekly: CPR and FRC updates, AI regulation, cases on cryptoassets, defamation, jurisdiction clauses, privilege and expert evidence, plus consultations, guidance and dates—8 February 2024

In this issue: Key DR developments Claims and remedies Cross-border disputes Evidence and disclosure New content Dates for your diary Useful information Collaborate and network with a community of expert lawyers Daily and weekly news alerts Key DR developments 163rd Practice Direction update 163rd PD update—effective on 1 February and 6 April 2024: The 163rd Practice Direction (PD) changes to the Civil Procedure Rules have received approval from the Master of the Rolls together with the Parliamentary Under-Secretary of State for Justice...

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NEWS
Dispute Resolution Update: CPR PD 174 mediation, DCP guidance, key costs rulings, insolvency cross-claim injunctions, police duty of care, UKSC Rules 2024, BHP litigation, diary dates—24 October 2024

In this issue: Key DR developments Claims and remedies Costs and funding Cross-border disputes Injunctions Civil appeals New content Dates for your diary Useful information Daily and weekly news alerts Key DR developments CPR updates 174th Practice Direction update effective 5 November 2024: The Master of the Rolls and the Parliamentary Under-Secretary of State for Justice have authorised the 174th Practice Direction (PD) update to the Civil Procedure Rules (CPR). The changes take effect at 11am on 5 November 2024. This PD update amends CPR PD 51ZE (Small Claims Track Automatic Referral to Mediation Pilot Scheme) and CPR PD 51R (Online Civil Money Claims (OCMC) Pilot Scheme), expanding the obligation to engage in integrated mediation in civil matters to money claims submitted via the OCMC service. For more information, see: LNB News 22/10/2024 127—174th Practice Direction update—in force 5 November 2024. Court guidance Damages Claims Pilot under CPR PD 51ZB—updated guidance:...

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NEWS
Dispute Resolution Weekly: CPRC reforms, junior advocacy guidance, cryptoasset injunctions, solicitor-client costs/CFA rulings, disclosure and appeals updates, consultations and key dates (England and Wales), 17 July 2025

In this issue Key DR developments Claims and remedies Costs and funding Litigation Applications—general Evidence and disclosure Appeals New content Dates for your diary Useful information Daily and weekly news alerts Key DR developments CPR Committee minutes Minutes of the CPR Committee meeting—6 June 2025: The Civil Procedure Rule Committee met on 6 June 2025 in a hybrid session at The Rolls Building (Royal Courts of Justice) and via video conference. The minutes confirm a forthcoming CPR 51 pilot enabling non-parties to obtain court documents, arising from the Supreme Court ruling in Cape Intermediate Holdings Ltd v Dring [2019] UKSC 38. They also record approved amendments to the e‑working pilot, progressing towards a permanent electronic filing system as part of ongoing court modernisation. Further topics included summary assessment of costs, arbitration updates, disclosure, civil restraint orders, closed material procedures, judicial review reforms for infrastructure projects, whiplash reforms, digital services and other procedural...

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View the related Practice Notes about Dispute resolution procedure

PRACTICE NOTES
Agricultural holdings disputes in Scotland: Scottish Land Court jurisdiction, exceptions, procedures and remedies; arbitration, mediation and appeals

For many years, virtually every disagreement about agricultural tenancies was sent to arbitration at the outset. The rationale was that questions concerning agricultural holdings often have a strong practical dimension, so arbitration was thought a more suitable forum than the courts. This reflected the earlier assumption that practical considerations predominated in such cases, making a court reference less apt back then. Over time, however, matters of considerable legal intricacy also came before arbitrators. With the enactment of the Agricultural Holdings (Scotland) Act 2003 (AH(S)A 2003), policy shifted, and the main route for resolving disputes about agricultural tenant issues is now referral to the Scottish Land Court. At the same time, arbitration procedures were streamlined, and alternative processes, eg mediation, were enabled. Although the Agricultural Holdings (Scotland) Act 1991 (AH(S)A 1991) still sets out distinct mechanisms for dispute resolution, AH(S)A 2003 has substantially reshaped them, so that the arrangements for resolving disputes under 1991 Act Tenancies are, in large part, aligned with those for 2003 Act Tenancies...

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PRACTICE NOTES
US FINRA arbitration costs: filing, member surcharges, hearing and procedural fees, cost allocation and arbitrator payments under the Customer and Industry Codes (archived)

ARCHIVED: This Practice Note has been archived and is not maintained. It is provided for background information only. The Financial Industry Regulatory Authority (FINRA) is an independent regulatory organisation supervising the US securities market. As part of its remit, FINRA runs the securities industry’s largest dispute resolution forum. It addresses financial and commercial disagreements between investors, brokerage firms and individual brokers, as well as disputes within and between brokerage firms and brokers. Matters are resolved through FINRA’s own arbitration process. FINRA maintains two Codes of Arbitration Procedure: the Code of Arbitration Procedure for Customer Disputes (the Customer Code or Section 12000 of the FINRA Rules), which governs arbitrations between investors and industry participants, and the Code of Arbitration Procedure for Industry Disputes (the Industry Code or Section 13000 of the FINRA Rules), which governs arbitrations between industry parties This note relates to costs under both Codes. Filing fees Any party bringing a claim—including a counterclaim, a cross-claim or a...

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PRACTICE NOTES
Trade dispute settlement under the UK-EU TCA: scope, forum choice, consultations, arbitration, compliance, remedies and costs

This Practice Note offers practical guidance on the dispute resolution framework available to the UK and the EU under the UK–EU TCA, with an emphasis on trade. It outlines the breadth of the trade dispute regime, the obligatory consultation phase and any subsequent arbitration, and the measures to secure compliance with an arbitral award. Introduction Following the UK’s decision (Brexit) to depart the EU, the Parties concluded the Trade and Cooperation Agreement in December 2020, which took effect on 1 January 2021. For practical guidance on trade in goods, services and rules of origin under the UK-EC TCA, please see: Practice Note Trade in goods under the UK-EU Trade and Cooperation Agreement on goods Practice Note Trade in services under the UK-EU TCA—an overview on services Practice Note Rules of Origin of the UK-EU Trade and Cooperation Agreement on Rules of Origin The UK–EU TCA establishes its own dispute settlement system designed to be effective and efficient, both to...

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View the related Precedents about Dispute resolution procedure

PRECEDENTS
Short-form joint tender teaming agreement with IP, confidentiality, non-circumvention, limitation of liability and anti-bribery/tax evasion/fraud/modern slavery compliance (England and Wales)

This Agreement is entered into on [ date ] Parties [ Insert name of party ] [ of OR a company incorporated in England and Wales under number [ insert registered number ] with its registered office at ] [ insert address ] (Party 1); and [ Insert name of party ] [ of OR a company incorporated in England and Wales under number [ insert registered number ] with its registered office at ] [ insert address ] (Party 2), each of Party 1 and Party 2 being a party and, together, the parties. BACKGROUND Party 1 supplies [ insert description of goods and/or services ]. Party 2 supplies [ insert description of goods and/or services ]. The parties intend to submit a Bid as a joint tender to the Customer in answer to the Invitation to Tender. The parties seek to state their obligations and manage their rights concerning the Bid and, if the...

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PRECEDENTS
Pro-supplier framework services agreement with call-off orders (single-contract), including data protection and economic crime compliance schedules — England and Wales

Dated [ date ], this Agreement is entered into between the parties identified below. Parties [ insert name of Customer ] [ of OR a company incorporated in [ England and Wales ] with registered number [ insert registered number ] and whose registered office is at [ insert address ] ] (the Customer) [ insert name of Supplier ] [ of OR a company incorporated in [ England and Wales ] with registered number [ insert registered number ] and whose registered office is at [ insert address ] ] (the Supplier) Each of the Supplier and the Customer is a party; together, they are the parties. Background The Customer carries on the business of [ insert description ]. The Supplier conducts the business of providing [ insert description of services ] to other businesses. The parties have agreed that the Supplier will provide services to the Customer on the terms contained in this Agreement....

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PRECEDENTS
Defendant’s Part 36 Offer Letter Template (pre‑6 April 2015 CPR) — England and Wales [Archived]

ARCHIVED: [ insert name and address of claimant’s legal representative ] [ insert date ] Without prejudice save as to costs Dear [ insert organisation name ] [ Pre-action ] Part 36 offer [ Claimant v Defendant[ —Case number ] ] We write in relation to the above [ potential ] matter, in which we represent [ insert name of your client ]. [ Our client is satisfied that your client’s claim cannot be sustained OR Our client wishes to resolve this issue amicably OR Our client recognises the requirements of the Civil Procedure Rules for parties to seek to settle their disputes ], and we are instructed to advance an offer pursuant to Part 36 of the CPR ('the Offer'). For the avoidance of doubt, the Offer is made with the intention that the consequences set out in Section I of Part 36 shall apply...

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Q&As
Probate will‑validity counterclaims: application/fee and leave to add non‑parties

Background Part 20 exists to ensure counterclaims and other additional claims are handled in the most practical and efficient way (CPR 20). Claim The route for any counterclaim varies according to whether proceedings are under Part 7 or Part 8. A probate claim must be started under the Part 7 procedure (CPR 57.3(b)). For Part 57 purposes, a ‘probate claim’ covers an application for a decree affirming or denying the validity of a purported will (CPR 57.1(2)(a)(iii)). Counterclaim Where a defendant maintains that they have any claim concerning the grant of probate of the deceased person’s Will, they must advance that position by serving a counterclaim (CPR 57.8(1))...

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Q&As
Former MND election challenge: IDRP or The Pensions Regulator?

We proceed on the basis that the pension scheme in question is a defined benefit scheme and that the former MND is a member. Whether the former MND should first contest the outcome of the MND election through the pension scheme’s internal dispute resolution procedure, or complain straight to the Pensions Regulator, depends on the nature and seriousness of the breach...

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