Doorstep selling meaning

This Practice Note sets out a summary of Directive 2011/83/EU, the EU Consumer Rights Directive (EU CRD), together with changes brought in by Directive (EU) 2019/2161, the EU Omnibus Directive, Directive (EU) 2024/825, the EU Empowering Consumers Directive, and Directive (EU) 2023/2673, the Revised EU Distance Marketing of Consumer Financial Services Directive. It outlines the reach of the EU CRD, core definitions distinguishing distance, off-premises and other contracts, the information that must be given to consumers, and consumers’ cancellation rights (the right of withdrawal). It also addresses rules on additional payments, payment surcharges, help-lines, delivery, and the transfer of risk. This Practice Note does not deal with UK legislation. For details on UK legislation, see Practice Notes: Distance, doorstep and on-premises sales Consumer Rights Act 2015—summary Consumer Rights Act 2015—goods Payment surcharges For an overview of principal EU consumer legislation, see Practice Note: Key EU consumer legislation—summary. Key EU legislation and materials The EU CRD seeks to align and...

Practice Note: Consumer Rights Act 2015—services This Practice Note reviews the Consumer Rights Act 2015 (CRA 2015) insofar as it concerns services, and outlines consumers’ statutory entitlements under the CRA 2015 in relation to contracts for services. It also examines the standards applicable to the provision of services and the consumer remedies where services are non-conforming. For a general overview of the CRA 2015, including definitions of key terms such as ‘consumer’ and ‘trader’, see Practice Note: Consumer Rights Act 2015—summary. For consideration of how the CRA 2015 applies to goods, digital content and unfair terms, see Practice Notes as follows: Consumer Rights Act 2015—goods Consumer Rights Act 2015—digital content Consumer Rights Act 2015—unfair terms Helpful guidance on the CRA 2015’s application to services has been produced by the Chartered Trading Standards Institute (CTSI Guidance) and the Department for Business, Energy & Industrial Strategy, now part of the Department for Business and Trade (BEIS Guidance), which may assist lawyers...

This Practice Note provides an overview of the law, guidance and practical issues under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 (CCR 2013). These rules govern consumer contracts for goods, services and digital content, in tandem with wider consumer protection legislation. It sets out when the CCR 2013 bite; distinguishes distance, off‑premises (doorstep) and on‑premises agreements; details the information traders must supply; and outlines consumers’ rights to cancel once a contract has been made. It also addresses rules on extra charges and helplines, the implications of non‑compliance, and how the regime is enforced. While this note focuses solely on the CCR 2013, businesses should also consider other laws affecting how they trade, contract with, or otherwise engage consumers. For further detail, see Practice Note: Key consumer legislation—summary. Background The CCR 2013 implemented most of Directive 2011/83/EU, the EU Consumer Rights Directive, into UK law. The EU CRD sought to boost growth and consumer trust by harmonising a range of trader–consumer rules across the...