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Rochester v Ingham House Ltd [2019] EWHC 847 (QB) Background Ingham House, run by the defendant company, is a residential care facility delivering support to older adults. Mrs Rochester (the claimant) was hired as a team leader at Ingham House and completed four shifts. According to the claimant, she voiced worries about the state of affairs at Ingham House and, during a discussion with the Deputy Manager, left her post with immediate effect. The defendant contends that the Deputy Manager challenged the claimant’s role in handing out medicines to residents and that, although she appeared to resign in that exchange, she was actually dismissed. The claimant reported matters concerning Ingham House to the CQC and informed the defendant of doing so. She asserts the defendant then emailed the CQC and referred her to the Disclosure and Barring Service (DBS) in a bid to undermine her account. The defamation claim centres on three communications: an email from the Deputy Manager to the CQC replying to the...