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Internal dispute resolution meaning

What does Internal dispute resolution mean?
Internal dispute resolution (IDR) in pensions practice is a scheme’s formal complaints procedure for addressing members’ and beneficiaries’ grievances about decisions or maladministration before any referral to external bodies. In the UK, IDR (often called the internal dispute resolution procedure, IDRP) is required for most occupational pension schemes by section 50 of the Pensions Act 1995 (as amended) and related regulations; in Ireland, comparable duties arise under the Pensions Act 1990 and regulations. Usage and purpose are broadly consistent across England & Wales, Scotland, Northern Ireland and Ireland. Typical features include: eligibility for members, prospective members, beneficiaries and, in some cases, employers; a one‑ or two‑stage written process; investigation and a reasoned, written determination within a reasonable or prescribed timescale; and clear signposting of escalation rights to the Pensions Ombudsman (UK) or the Financial Services and Pensions Ombudsman (Ireland) if unresolved or time limits expire. Some limited scheme types are exempt. IDR is a key governance and risk‑management tool for trustees, scheme managers and administrators, providing an auditable, cost‑effective route to resolve pension benefit disputes, calculation errors and communications complaints, and to reduce the likelihood of external determination or litigation.
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CHECKLISTS
Witness interviews and internal investigations: practical checklist for lawyers on preserving legal professional privilege (legal advice and litigation privilege), including SFO investigations and criminal or civil proceedings

This Checklist sets out privilege considerations when interviewing witnesses or gathering background to a dispute, including when legal professional privilege (LPP) may apply. It gives guidance on conducting witness interviews, how to record interview notes to preserve privilege, and managing investigations, for instance in the context of a Serious Fraud Office (SFO) investigation... Privilege When speaking to potential witnesses or assembling background material, an interviewer’s notes may attract LPP, in the form of: legal advice privilege—confidential communications between legal advisers and their clients made for the purpose of giving or receiving legal advice on the prudent and sensible course in the relevant legal context (Balabel, Taylor LJ) litigation privilege—confidential communications between (1) legal advisers or their clients and (2) third parties, where the sole or dominant purpose of the communication relates to existing or contemplated litigation Communications protected by legal advice privilege are not limited by the scope of litigation privilege (Three Rivers (No 6) at [617]). For further information on...

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FLOWCHARTS
External SARs to the NCA: Decision Flowchart for Lawyers on Internal Referrals, Nominated Officer, LPP and Defence/Consent (POCA, TA 2000, MLR 2017)

Stage 1—preparing to bring a claim and pre-action matters Guidance on UK trade mark infringement, offences, passing off, interim injunctions, running IP disputes, privilege, dispute resolution (mediation and arbitration), and the Disclosure Scheme; plus checklists and forms (injunction, application, hearing) Stage 2—Letter before action alleging infringement Notes on infringement, passing off, unjustified threats and drafting; includes a trade mark letter of claim precedent Stage 3—commencing proceedings Procedure, defences and exceptions, IPEC flowchart, pleadings and initial disclosure precedents, and CPR/Part 36 forms Stage 4—case management Procedure and Disclosure Scheme notes, court guides (Chancery, Patents Court, IPEC and Small Claims), and case management questionnaires, Disclosure Review Document, Certificate of Compliance, budgets and directions Stage 5—disclosure and evidence Surveys and witness evidence (PD 57AC), privilege, disclosure (including electronic) and flexible trials; witness statement and Extended Disclosure precedents; affidavits, applications and certificates Stage 6—trial...

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NEWS
UK pensions: TPR general code finalised; Solvency II and productive finance reforms; DB funding code; PPF consolidation; lifetime allowance politics; key dates (11 January 2024)

In this issue: TPR publishes new general code of practice Investment Pension benefits Daily and weekly news alerts Dates for your diary Trackers TPR publishes new general code of practice The Pensions Regulator (TPR) has now issued the long-awaited general code of practice, bringing together and updating ten of its existing codes into a single code made up of 51 shorter, topic-based modules. TPR says this new layout will help governing bodies to locate its expectations quickly and to confirm whether they are being met. The ten codes included cover reporting breaches of the law, early leavers, late payment of contributions, trustee knowledge and understanding, MNTs/MNDs, internal controls, dispute resolution—reasonable periods, DC governance, and public sector governance. The general code was released alongside TPR’s final response to its 2021 consultation on the general code. Following comments made to the consultation, TPR has made numerous minor changes and, in some instances, remodelled or retired certain modules. For the most...

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NEWS
Financial services regulatory highlights—UK, EU and international: FCA fees, OFSI licences, LIBOR cessation, BoE stress tests, ESG labelling, MiCA, enforcement—4 July 2024

In this issue UK, EU and international regulators and bodies Authorisation, approval and supervision Prudential requirements Financial crime and sanctions Consumer protection Investigations, enforcement and discipline Regulation of benchmarks and IBOR reform Packaged Retail and Insurance-based Investment Products (PRIIPs) Dispute resolution for financial services lawyers Sustainable finance and ESG Banks and mutuals Investment funds and asset management Regulation of insurance Fintech and cryptoassets Consumer credit, mortgage and home finance Amendments to EEA Agreement Annex IX (Financial Services) Financial Services Enforcement Database Daily and weekly news alerts Intraday news alerts New and updated content Dates for your diary UK, EU and international regulators and bodies The FCA has released policy statement PS24/5 confirming the final regulatory fees and levy rates for 2024/25, together with its feedback on CP24/6. Firms can determine their own charges using the FCA’s online fees calculator, with billing to commence...

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NEWS
UK and EU Financial Services: weekly regulatory, prudential, enforcement and case law update, including AML/CTF and sanctions, Basel III, MiCA, ESG and AI — 20 June 2024

In this issue: UK, EU and international regulators and bodies Prudential requirements Financial crime and sanctions Investigations, enforcement and discipline Dispute resolution for financial services lawyers Regulation of derivatives Sustainable finance and ESG Banks and mutuals Regulation of insurance Fintech and cryptoassets Regulation of AI in FS Amendments to EEA Agreement Annex IX (Financial Services) Financial Services Enforcement Database Daily and weekly news alerts Intraday news alerts New and updated content Dates for your diary UK, EU and international regulators and bodies Council of the EU agrees position on simplifying financial reporting requirements The Council of the European Union has settled on a position on a proposal to streamline specific reporting duties across financial services and investment support. The initiative refreshes existing provisions on information sharing between the European Supervisory Authorities (ESAs) and other supervisors in the financial sector, with the objective of easing the administrative...

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PRACTICE NOTES
Contract assignment: intra-group, debts, receivables, claims, warranties, disclosure and industry-specific guidance (including Assignment of Receivables Regulations 2018)

This Practice Note outlines several frequently encountered assignment situations and the principal points to bear in mind when dealing with them, including intra-group transfers, the assignment of debts, and warranties. For insight into the requirements for a valid contractual assignment, see Practice Note: What constitutes a valid assignment of a contract? For practical and commercial factors relevant to assigning contractual rights, see Practice Note: How to assign rights under a contract. Intra-group assignment Companies within a group commonly wish to be able to transfer contractual rights between entities without obtaining consent, as a matter of internal flexibility. This can be particularly relevant where an assignee may later cease to belong to the assignor’s group. In such circumstances, the assignee might be required to assign the rights back to the assignor, or to another member of the assignor’s group, immediately on ceasing to be part of the relevant group. For analysis of issues that may arise in this context, see Practice Note: Common issues in an intra-group reorganisation...

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PRACTICE NOTES
Energy disputes: starting cross-border claims—practical guide to governing law, jurisdiction, service, arbitration or litigation, enforcement, state immunity, multi-party issues, evidence and stakeholder management (England and Wales)

Disagreements in the energy arena can be highly intricate. Owing to project locations, the parties’ nationalities, and the choice of forum or governing law, many matters are inherently international and raise cross-border considerations. A single dispute may spring from multiple contracts and involve more than two participants. Often, governments or state-owned bodies are involved, adding another layer of difficulty. Given the breadth of this field, this Practice Note concentrates on practical considerations when commencing a claim and does not delve into specific substantive issues for any particular case. For an overview of the key points to consider, see: Starting a claim in an energy dispute—checklist. Energy disputes—examples and hypothetical scenario The types of disagreements that fall within the scope of energy disputes are extensive. Typical illustrations include: a dispute between parties to a joint operating agreement for an oil and gas field concerning whether a drilling programme had obtained the requisite approvals under the contract ...

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PRACTICE NOTES
Hague Choice of Court Convention: Jurisdiction under Exclusive Agreements, Non-chosen Courts' Obligations, Article 6 Exceptions, Interim Measures and Anti-suit Injunctions

This Practice Note explores the operation of the Hague Convention on Choice of Court Agreements when jurisdictional questions arise in practice. It reviews the varieties of jurisdiction clauses and assesses whether they fall within the Convention’s scope. It then explains the duties placed on the court named in an exclusive jurisdiction clause (the chosen court), together with the responsibilities of courts seised where they are not the designated forum (non‑chosen courts). The Practice Note also addresses the availability of anti‑suit injunctions under the Convention and how the Convention is applied in disputes involving multiple parties and interests. It should be read in conjunction with Practice Notes: Hague Convention on Choice of Court Agreements—application by contracting states and Hague Convention on Choice of Court Agreements (jurisdiction and enforcement)—Brexit considerations. An explanatory report on the Hague Convention on Choice of Court Agreements by Trevor Hartley and Masato Dogauchi offers detailed explanations and commentary for each article. Type of choice of court agreement A jurisdiction agreement, also known as a choice...

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PRECEDENTS
Limited liability partnership (LLP) members' agreement precedent: governance, capital, profit sharing, admission/expulsion, intellectual property and dispute resolution (England and Wales)

This llp Agreement is dated [ insert date and month ] 20[ insert year ] Parties The persons identified in Part A of Schedule 1 ( Initial Members ); and [ insert name ] LLP, a limited liability partnership (registration number OC [ insert number ]), whose registered office is at [ insert address ] ( LLP ). background [ The LLP was formed under the Act on [ insert date ]. OR The Initial Members plan to incorporate the LLP under the Act on, or immediately following, the date of this agreement. ] The Initial Members enter into this agreement to define the LLP’s internal arrangements and to set out their respective rights, obligations and duties in relation to the LLP...

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Q&As
Former MND election challenge: IDRP or The Pensions Regulator?

We proceed on the basis that the pension scheme in question is a defined benefit scheme and that the former MND is a member. Whether the former MND should first contest the outcome of the MND election through the pension scheme’s internal dispute resolution procedure, or complain straight to the Pensions Regulator, depends on the nature and seriousness of the breach...

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