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Why is greater transparency required? Over time, the Kay Review, the FCA and the House of Commons' Work and Pensions Committee reached the following findings regarding the disclosure of member-borne costs and charges: Cost information provided to retail customers was not complete. The Kay Review, in particular, determined that outlays tied to implementing exit — for example, performance fees and portfolio turnover costs — were not reported to pension funds even though they were charged to those funds. Disclosure was uneven. In its 2014 Thematic Review TR14/7, the FCA noted that although some investment firms presented customers with consistent, combined charge figures across all relevant documents and platforms, there remained instances of firms quoting different charge figures across multiple documents, making fair comparisons difficult...