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This Practice Note explores particular matters within Ofcom’s regulatory framework concerning voice over internet protocol (VoIP) technology, offering pragmatic guidance on addressing shifts in this field. VoIP now underpins widespread carriage of voice calls online. More and more, both individuals and businesses adopt it as a lower-cost substitute for traditional public switched telephone network (PSTN) services. The regulatory position In an early communication on the topic, Ofcom, the UK telecommunications regulator, identified three aims it regarded as central when shaping policy for VoIP services: fostering innovation in a technology-neutral manner ensuring consumers are well informed maximising the availability of access to emergency services Providers of communications services (including VoIP providers) must comply with Ofcom’s General Conditions of Entitlement (GCs). The GCs are updated from time to time; however, they underwent a major review and structural overhaul in 2018, with the stated purpose of updating them to reflect Ofcom’s current priorities and concerns, and making them simpler and clearer for industry...