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EU ODR platform abolished: update website and terms and conditions by 20 July 2025; ADR Directive reform ahead

Published on: 05 June 2025

Published by a LexisNexis EU Law expert
Legal News
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Article summary

Online traders have long been obliged to notify consumers on their websites about the EU's ODR platform. Scrapping that ODR platform is now settled. In parallel, the EU is preparing a sweeping overhaul of the ADR Directive to bolster consumer rights and modernise out-of-court dispute resolution. Businesses should take steps to meet the new requirements.

Background

Regulation (EU) No 524/2013, known as the Online Dispute Resolution (ODR) Regulation, has applied across the EU since 2016. Under this framework, the EU created, maintained and operated the ODR Platform to enable consumers to settle cross-border disputes with online traders swiftly and efficiently, providing out-of-court redress. Every online seller and marketplace targeting consumers (B2C) has been required to place a conspicuous link to the ODR Platform on its site where offers are aimed at consumers. Yet the platform has seen limited uptake and will therefore be wound down. Engagement remained low. Regulation (EU) 2024/3228, an instrument dealing with the shutdown of the former ODR platform, took effect on 19 January 2025. From 20 March 2025, the platform will accept no new complaints. On 20 July 2025, the platform will be definitively closed and all associated data will be erased...

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