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England and Wales CA: Broker negligence for failure to place liability cover assessed on loss of chance; actual third‑party liability unnecessary; inadequate particulars preclude summary disposal

Published on: 18 August 2025

Published by a LexisNexis Insurance & Reinsurance expert
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Article summary

Norman Hay v Marsh Ltd [2025] EWCA Civ 58

What are the practical implications of this case?

This decision highlights the crucial difference between a claim on a liability policy and a claim against a broker for negligently failing to arrange that protection. It also reinforces two procedural fundamentals:

  • where factual questions on causation require determination at trial, the court will not grant summary disposal; and
  • allegations of negligence and causation must be pleaded with particulars stated clearly and in sufficient detail.

What was the background?

The facts were tragic. Mr Kelsall, an employee of IMP, a subsidiary of Norman Hay, travelled to the US in November 2018. He hired a car and opted not to purchase insurance. On his return to the airport, he drove on the wrong side of the road and was involved in a collision, resulting in his death and causing serious injury to a third party, Ms Sage. Ms Sage issued proceedings in Ohio against Norman Hay and IMP, which Norman Hay resolved by settlement in the sum of US$5.5m...

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