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FCA Consumer Duty: From Implementation to Business-as-usual—Board Reporting, Closed Books and Six Priorities: Culture, Target Market, Fair Value, Vulnerability, Data and Outcomes

Published on: 02 September 2024

Published by a Law360 reporter
Legal News
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Article summary

Although many firms have largely concentrated on rolling out the Consumer Duty so far, the real work of adherence is only just getting under way. The Financial Conduct Authority (FCA) has consistently emphasised that meeting the duty is not a one-off, tick-box exercise. It is intended to embed a lasting shift in corporate culture, placing customers at the centre of operations and striving to deliver good outcomes that matter as much to the firm as profitability. Firms must now plan for the continuous activity required to stay compliant with the duty and to keep meeting the regulator's expectations.

Continued implementation

Although the deadline has passed, businesses should remain focused on finishing any residual implementation tasks, and treat this as a leading priority. Closed books bring particular complications that may not have arisen when applying the duty to new or currently open products and services. Addressing these differences will demand careful attention and sustained effort...

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