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Deputy Pensions Ombudsman: no need to use TPR template for auto-enrolment opt-out notices if required information provided; complaint dismissed as employee missed three-month refund window

Published on: 17 May 2024

Published by a LexisNexis Pensions expert
Legal News
Table of contents
  • Original news
  • Summary
  • What were the facts?
  • What was the Deputy Pensions Ombudsman’s decision?
  • What is the impact of this determination?
Article summary

Original news Mr N (CAS-61348-B1V7) – 18 January 2024.

Summary

The DPO dismissed a grievance about the guidance an employer provided concerning opting out of an automatic enrolment arrangement. The worker had received sufficient details about the scheme and the process for opting out. From the materials supplied by his employer, he ought to have understood that pension contributions would be taken from his pay, and that he needed to opt out within three months of entry to qualify for a refund of those contributions. This decision underlines the need for employers to provide clear, adequate information about how any automatic enrolment scheme operates.

What were the facts?

Mr N was automatically enrolled into the Firefighters’ Pension Scheme 2015 (the Scheme)...

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