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Jurisdiction(s):
United Kingdom

Pensions Ombudsman finds maladministration in transfer delay; no financial loss without compelling evidence; statutory interest only; £1,000 for distress (Ms N, CAS-124815-S6D7)

Published on: 16 September 2025

Published by a LexisNexis Pensions expert
Legal News
Table of contents
  • Original news
  • Summary
  • What were the facts?
  • What was the Pensions Ombudsman’s decision?
  • What is the impact of this determination?
Article summary

Original news Ms N (CAS-124815-S6D7)—26 May 2025

Summary

The Pensions Ombudsman upheld a complaint concerning a delayed pension transfer. The complainant was awarded compensation for significant distress and inconvenience. However, she was not awarded compensation for financial loss because the Pensions Ombudsman was not persuaded about how she would have invested the transfer, and adding statutory interest to the transfer yielded a sum lower than the actual transfer value. This decision serves as a reminder that, in a pension transfer delay case, a member must evidence financial loss.

What were the facts?

Ms N was a member of the Scottish Widows Executive Pension Plan (the Scheme). Ms N’s ex‑husband (Mr N) was the trustee director of the Scheme in this specific case...

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