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Court of Appeal (England and Wales) confirms full and final PPI settlements bar further claims; FCA complaints process not consideration

Published on: 30 September 2024

Published by a Law360 reporter
Legal News
Article summary

On 26 September 2024, the Court of Appeal threw out two joined appeals, each arising from typical PPI misselling disputes where a customer had submitted a written claim and was then offered a smaller amount by the bank. The court decided that Santander Cards’ redress letter to Christine Self made plain that the offer, if taken up, would be a full and final settlement 'of this and any other claims' against the bank. In the separate matter involving Skipton and customer Jason Harrop, the court likewise found there had been a 'consensual offer and acceptance of a lesser sum' that can only be understood as an offer to compromise and settle. Justice Jeremy Stuart-Smith also rejected Self’s assertion that Santander was already obliged, under the Financial Conduct Authority’s (FCA) dispute resolution complaints procedures, to pay compensation. According to the 26 September 2024 decision, her stance would have meant there was no consideration for her agreement with Santander, that it was not legally binding, and that she could bring further claims in the county court. The FCA procedure 'does not oblige the payment (or the offering) of a specific sum'...

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