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Irish Digital Services Coordinator probes X for EU DSA Article 20 non-compliance on user appeals and internal complaints-handling

Published on: 20 November 2025

Published by an LexisNexis Ireland - Commercial expert
Legal News
Article summary

Coimisiún na Meán’s Investigations Team

On 12 November 2025, Coimisiún na Meán’s Investigations Team opened a formal investigation into the provider of the X online platform (X) under the EU DSA. The probe will determine whether X has infringed Article 20 of the DSA. It follows concerns raised by Coimisiún na Meán’s Platform Supervision Team about X’s compliance with Article 20, reinforced by information supplied by the NGO HateAid and a user complaint.

The investigation will examine:

  • whether individuals can appeal X’s decisions not to remove content when they report material they believe breaches X’s terms of service
  • whether reporters are properly told the outcome of a report and advised of their right to appeal the decision
  • whether X operates an internal complaints-handling mechanism that is easy to access and user friendly...

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