Jurisdiction(s):
United Kingdom

Related legal acts

Key definition

Client definition

What does Client mean? In legal practice, a client is the person or organisation for whom a lawyer or law firm acts and to whom professional duties are owed. This includes individuals, companies, partnerships and public bodies, whether instructing directly or through an agent. The term is a general professional expression rather than a statutory definition; its scope is shaped by engagement terms (the retainer) and by professional conduct rules and case law on duties of care, conflicts of interest, confidentiality and legal professional privilege. Key features include: identifying the correct client at the outset (especially for corporate clients, where the client is the entity,...

Precedent client care and engagement letter with Terms of Business: scope, fees, funding, billing and compliance (England and Wales)

Published by a LexisNexis Practice Compliance expert

Precedents

Dear [ Insert client’s name ]

[ Insert heading, eg matter description ]

Thank you for asking us to represent you in relation to [ describe matter ]. This engagement Letter, together with the enclosed Terms of Business, sets out the terms on which we will act for you; taken together they constitute our contract. Please let me know if you find any part of this Engagement Letter or any other information difficult to understand—for example, if anything is unclear or you need it in larger print, an alternative format, or another language.

1 Contact details and supervision

Your matter will be handled by [ insert name of person handling matter ], who is a [ insert status ]. Their contact details are:

Telephone number: [ Insert telephone number ]
Email address: [ Insert email address ]
Postal address: [ Insert postal address ]

The preferred way to reach [ insert name of handler ] is [ insert best contact method and times ]. If [ insert handler ] is unavailable, the following members of staff may be able to assist with any queries you have: [ insert names and contact details of...

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Web page updated on 22/05/2026

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