Jurisdiction(s):
United Kingdom

Complaint Investigation Record Form for Legal Practices

Published by a LexisNexis Practice Compliance expert

Precedents

1 General details

Complaint reference number [ Insert number ]
File reference number (where applicable) [ Insert number ]
Complainant’s name [ Insert name ]
Case handler [ Insert name ]
Date received [ Insert date ]
Complaint type [ Insert category ]

2 Details of the investigation

Sequence of events leading to the complaint [ Insert list of events ]
Inquiry actions undertaken [ Insert investigative steps taken, e.g. reviewed the file, held internal and/or external meetings, examined further documentation, etc ]
Internal meetings record (brief summary, minutes and/or reference number and where the papers are held) [ Insert details of internal meetings ]
External meetings record (brief summary, minutes and/or reference number and where the papers are held) [ Insert details of external meetings ]
Materials referenced in resolving the complaint (short summary/reference numbers/location) [ Insert details of documents used in resolving the complaint ]
Further information [ Insert additional information ]

...

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Web page updated on 22/05/2026

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