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Consumer Reviews Policy: Account Requirements, Submission Standards, Fake Review Prohibition, Disclosure of Incentivised Reviews, Proactive Monitoring, Moderation, Enforcement and Complaints

Published by a LexisNexis Commercial expert

Precedents

This Policy explains what you may and may not do when submitting a review for publication on our Site, setting out the rules that apply to reviews submitted.

If you breach these rules, we may decline to publish your review or take it down from our Site, as necessary. In more serious situations, you could be suspended or barred from using the Site, where appropriate. If we act in a way that does not align with this Policy, you are entitled to lodge a complaint with us. For details on how to proceed, see [ insert link to complaints procedure ] for further guidance on the process.

In short, this Policy clearly confirms the following:

To submit a review for publication, you must hold a user account with us.
Fake reviews, meaning reviews that do not reflect your authentic experience of a product or business, are prohibited. In this Policy, ‘product’ refers to any goods, services or digital content you have used or experienced...

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Web page updated on 29/05/2026

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