Jurisdiction(s):
United Kingdom

Key definition

Efficiency definition

What does Efficiency mean? Efficiency, in legal practice, means delivering the same or better outcome with fewer resources (time, money, people), or increasing outputs from the same inputs. It is a descriptive term used across public law, procurement, regulation and litigation rather than a single statutory concept, though it features in Best Value and audit frameworks that emphasise the “three Es”: economy, efficiency and effectiveness. In England and Wales the Local Government Act 1999 imposes a Best Value duty; Scotland has the Local Government in Scotland Act 2003; Northern Ireland has the Local Government (Best Value) (Northern Ireland) Order 2006. In Ireland, the Public Spending...

Voice of the Client (VOC) in Conveyancing: A Worked Example to Improve Enquiry Conversion, Onboarding, Communication and Client Retention

Published by a LexisNexis Practice Management expert

Precedents

Step 1: Identify our Clients

Question: Who are our current clients (specific and general)? Response: Anyone seeking to purchase, sell or let a home.
Question: Who could be our future clients? (May be specific or a type of client, e.g. more corporate clients, more family law clients) Response: We aim to expand into commercial property.
Question: Are there markets we have yet to tap? Response: Holiday lets and buy-to-let rentals are becoming increasingly common in our local area.
Question: Is our client base likely to change? Response: The property market is starting to pick up, and we are seeing more second-home owners locally.
Question: [ Insert other ] Response: [ Insert response ]

Step 2: Gather client information/feedback

Question: What do we already understand about our clients’ needs? Response: Clients expect their transaction handled swiftly and at a reasonable price. They like frequent updates, even when there is no progress. They tend to rate us more on service than on technical work, which they largely assume. Beyond this, our knowledge is limited, and we must improve how we capture and record client feedback.
Question: How do we currently receive client feedback?...

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Beth Pipe , FCIPD

OnLive Learning

Beth is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has spent over 25 years specialising in Learning and Development. During that time she has worked across a broad variety of different industries and has, for the past 15 years, worked closely with a number of well known law firms; this has involved putting in to place systems and structures to encourage, enable and track the effectiveness of learning activities. Adept at face to face course delivery, and always enjoying excellent feedback, Beth is also accomplished at online delivery and created OnLive Learning in response to the challenges presented by the 2020 Covid-19 restrictions.Beth has written extensively for LexisNexis on subjects such as Performance Management, Managing Change and Stress Management. Away from her training delivery she is a published author writing about local history, hiking, wildlife and the outdoors and is...

Web page updated on 22/05/2026

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